Case Studies
Project Success Samples
How can Rebecca help you create the best solution to your people-productivity challenges? Following are some recent examples. You can read the situation, Rebecca’s solution and the results.
Projects (all links are PDFs):
Leadership/Management
- Increase senior managers’ leadership skills
- Develop management and leadership skills in technical leads/supervisors
- Enhance management/leadership skills through year-long Management Academy
Sales/Customer Service
- Increase average revenue per customer
- Increase skills in dealing with upset customers in high-volume call center
- Build ongoing customer service and team skills within key department
- Increase sensitivity and customer focus for airport Parking Control Officers (PCOs)
- Give CEO-conference attendees customer service solutions in highly-customized keynote speech
- Create increased customer awareness in all company event
- Transform key County department into customer-focused team
- Rekindle customer awareness with a custom-designed game show for all-company event
- Get new hires up and running quickly with self-study customer service training program
retained her as their workplace effectiveness spokesperson.
