Ezine

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Read our most recent ezine full of up-to-the minute news and information you can use immediately.

<h1 align=”center”>Rebecca Morgan’s Ezines</h1>
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<p>Here are samples of past ezines: </p>
<blockquote>
<p><b><a href=”AugSept2009.html”>August/September 2009</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Being a Conscious Conversationalist</div></li>
<div align=”left”><il>Fabulous Service from AT&T</div>
</li>
<div align=”left”><il>Apple’s Unique Take on Tech Support</div>
</li>
<div align=”left”><il>Sensitive Service from Prudential</div>
</li>
<div align=”left”><il>Patience Shows Exemplary Service</li>
<div align=”left”><il>Do You Honor What Your Employees’ Promise?</div>
</li>
<div align=”left”><il>Lightning Source Lightens My Load</div>
</li>
<div align=”left”><il>Are Your Processes Designed for Your Staff’s Convenience or Your Customers’?</div>
</li>
<div align=”left”><il>How Do You Celebrate Those Who’ve Made You Successful?</div>
</li>
<div align=”left”><il>Help Your Staff Shine</div>
</li>
</div></blockquote><blockquote>
<p><b><a href=”JuneJuly2009.html”>June/July 2009</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Brunei Bank Managers Are Stars!</div></li>
<div align=”left”><il>Special Pricing for You on Our Newest Books</div>
</li>
<div align=”left”><il>Outstanding Service at Brunei’s Empire Hotel</div>
</li>
<div align=”left”><il>Singaporeans Hungry to Enliven Training</div>
</li>
<div align=”left”><il>Buca di Beppo Service Goes Blop!</li>
<div align=”left”><il>Charming Hospitality at Rustic Resort</div>
</li>
<div align=”left”><il>Free White Paper</div>
</li>
</div></blockquote><blockquote>
<p><b><a href=”March-April2009.html”>March/April 2009</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Sales Skills for Non-Sales Staff</div></li>
<div align=”left”><il>Is Training Punishment for Your People?</div>
</li>
<div align=”left”><il>Effective Customer Complaint Management</div>
</li>
<div align=”left”><il>Do Your Staff Follow Through on Your Advertisements’ Promise of Superior Service?</div>
</li>
<div align=”left”><il>Service Secrets from the World’s Most Luxurious Hotel</div></blockquote><blockquote>
<p><b><a href=”Jan-Feb2009.html”>Jan./Feb. 2009</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Bike Shop Spins Customer Loyalty</div></li>
<div align=”left”><il>Management Makes Right Decision</div>
</li>
<div align=”left”><il>Customs Officers Should Learn the Custom of Respect</div>
</li>
<div align=”left”><il>How to Keep Developing Your Key Talent Even When Budgets Are Slashed</div>
</li>
<div align=”left”><il>Impressions from Dubai</div></blockquote><blockquote>
<p><b><a href=”SeptOct08.html”>Sept./Oct. 2008</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Amara Hotel Exemplifies Superior Service</div></li>
<div align=”left”><il>New Just-in-Time Online Learning Resource</div>
</li>
<div align=”left”><il>Singapore Airlines Again Shows Stellar Service</div>
</li>
<div align=”left”><il>How Do You Show Your Customers Your Trust?</div>
</li>
<div align=”left”><il>Do Your Staff Understand Your Customers’ Experience?</div>
<div align=”left”><il>Are Your Staff Heading Off Customer Upsets?</div>
</li>
<div align=”left”><il>South East Asian Images</div>
</li>
</li></ul>
<p><b><a href=”MayJune08.htm”>May/June 2008</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>What’s Your Definition of Above-And-Beyond Service</div></li>
<div align=”left”><il>13 Ways to Get More Done at Work</div>
</li>
<div align=”left”><il>How Do Your People React to Dissatisfied Customers?</div>
</li>
<div align=”left”><il>What Do Malaysians And North Americans Have in Common?</div>
</li>
<div align=”left”><il>Bully Free At Work: Surprising Facts You Need To Know About Workplace Bullying</div>
</li></ul>
<p><b><a href=”Feb-March.html”>February/March 2008</b></a> <br>
Articles include: <br>
<ul> <il>
<div align=”left”>Customer Service and Sales Observations from India and Singapore</div></li>
<div align=”left”><il>Sales Techniques Learned from Indian Shopkeepers</div>
</li>
<div align=”left”><il>Soaring Customer Service</div>
</li>
<div align=”left”><il>Lessons from Asian Executives on Effective Complaint Handling</div>
</li>
<div align=”left”><il>Could Your Organization Benefit from a Consideration Campaign?</div>
</li> <il>Snapshots from India <p></div></li></ul>
<a href=”Oct07Ezine.html”><b>Sept./Oct. 2007</a> </b><br>
Articles include:<p>
<ul> <il>
<div align=”left”>How Can You Achieve Long-Term Results for Your Training Dollar?</div></li>
<div align=”left”><il>What’s Your Approach to Department Training?</div></li> <div align=”left”><il>How Can You Provide Long-Term Development on a Budget?</div></li>
<div align=”left”><il>8-Step Process for Creating a More Effective Workforce <p></div></li></ul>
<p><b><a href=”JulyAug_07.html”>July/Aug 2007</b></a> <br>
Articles include: <p>
<ul> <il>
<div align=”left”>Focus on The Customer – Internal or External</div></li>
<div align=”left”><il>Do Your Staff Make Any of These Mistakes with Customers?</div>
</li>
<div align=”left”><il>How Can You Provide Strategic Customer Service to Internal Customers?</div>
</li>
<div align=”left”><il>Get Ideas from These Case Studies</div>
</li>
<div align=”left”><il>14 Tips for Calming Upset Customers</div>
<p></div></li></ul>
<p><b><a href=”June_07.html”>June 2007</b></a> <br>
Articles include: <br>
<ul> <il>
<div align=”left”>
Six Top Questions Leaders Ask About Developing Key Talent</div></li>
<div align=”left”><il>$150 for Calming Upset Customers video</div>
</li>
<div align=”left”><il>Phenomenal Blended eLearning Solution?</div>
</li>
<p></div></li></ul>
<p><b><a href=”May_07.html”>May 2007</b></a><br>
Articles include: <br>
<ul> <il>
<div align=”left”>Permission to Stay in Touch?</div></li>
<div align=”left”><il>Announcing New Blog</div>
</li>
<div align=”left”><il>Invitation for You</div>
</li>
<p></div></li></ul>

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