Past ezines
Here are samples of past ezines:
Articles include:
New “Get It Done Program”Resetting Your DefaultAre You Giving Your Future to Others?Balancing Friendliness with EfficiencyLearning More Than You TeachAre Your Coupons and Sales Backfiring?At Work Are You More Like a Chorus Line Dancer or a Soloist?
Articles include:
Fresh Look to Web SiteThe Surly StylistDoor-to-Trunk ServiceWaste Pick Up Mix UpNew Inscape Publishing Product CatalogHousekeeping Asleep at the Wheel?Bad News in the Newspaper Service DepartmentListen to Rebecca Being InterviewedNew Books Now Available in Printed Version
Articles include:
Being a Conscious ConversationalistFabulous Service from AT&TApple’s Unique Take on Tech SupportSensitive Service from PrudentialPatience Shows Exemplary ServiceDo You Honor What Your Employees’ Promise?
Lightning Source Lightens My Load
Are Your Processes Designed for Your Staff’s Convenience or Your Customers’?
How Do You Celebrate Those Who’ve Made You Successful?
Help Your Staff Shine
Articles include:
Brunei Bank Managers Are Stars!Special Pricing for You on Our Newest BooksOutstanding Service at Brunei’s Empire HotelSingaporeans Hungry to Enliven TrainingBuca di Beppo Service Goes Blop!Charming Hospitality at Rustic Resort
Free White Paper
Articles include:
Sales Skills for Non-Sales StaffIs Training Punishment for Your People?Effective Customer Complaint ManagementDo Your Staff Follow Through on Your Advertisements’ Promise of Superior Service?Service Secrets from the World’s Most Luxurious Hotel
Articles include:
Bike Shop Spins Customer LoyaltyManagement Makes Right DecisionCustoms Officers Should Learn the Custom of RespectHow to Keep Developing Your Key Talent Even When Budgets Are SlashedImpressions from Dubai
Articles include:
Amara Hotel Exemplifies Superior ServiceNew Just-in-Time Online Learning ResourceSingapore Airlines Again Shows Stellar ServiceHow Do You Show Your Customers Your Trust?Do Your Staff Understand Your Customers’ Experience?Are Your Staff Heading Off Customer Upsets?South East Asian ImagesArticles include:
What’s Your Definition of Above-And-Beyond Service13 Ways to Get More Done at WorkHow Do Your People React to Dissatisfied Customers?What Do Malaysians And North Americans Have in Common?Bully Free At Work: Surprising Facts You Need To Know About Workplace BullyingArticles include:
Customer Service and Sales Observations from India and SingaporeSales Techniques Learned from Indian ShopkeepersSoaring Customer ServiceLessons from Asian Executives on Effective Complaint HandlingCould Your Organization Benefit from a Consideration Campaign?
Snapshots from India
Articles include:
How Can You Achieve Long-Term Results for Your Training Dollar?What’s Your Approach to Department Training?How Can You Provide Long-Term Development on a Budget?8-Step Process for Creating a More Effective WorkforceArticles include:
Focus on The Customer – Internal or ExternalDo Your Staff Make Any of These Mistakes with Customers?How Can You Provide Strategic Customer Service to Internal Customers?Get Ideas from These Case Studies14 Tips for Calming Upset CustomersArticles include:
Six Top Questions Leaders Ask About Developing Key Talent$150 for Calming Upset Customers videoPhenomenal Blended eLearning Solution?Articles include:
Permission to Stay in Touch?Announcing New BlogInvitation for You
