Past ezines

Here are samples of past ezines:

July/August 2010

Articles include:

    Get Your Free $650 personal 360 Report for Leaders
    What Makes Gayle’s Bakery Always Have a Line of Happy Customers?
    Do You Allow Obtuse, Stubborn Staff to Wreck Havoc?
    Watch the Webinar Recording
    When Is It Bad News That the Economy is Picking Up?
    “I Have the Best Job in the World”
    Are You in Love With Your Slides?
    Magic Yellow Cards
    Next Dates for the “Get It Done Program”
    Featured in New Magazine
    Appointment to the Global Speakers Federation Board!

May/June 2010

Articles include:

    Workshifting Trends from a 20-Year Veteran
    Join Me for a Free Webinar June 10
    Magic Yellow Cards
    How Full is Your Bank of Grace?
    New Dates for the “Get It Done Program”

March/April 2010

Articles include:

    Top 10 Blogger Award
    Customer Service Delight Exemplars
    Could You Use Adult Supervision?
    Ending Your Presentation on Time Shows Professionalism and Respect
    New Dates for the “Get It Done Program”
    Customer Service Bullies
    New Edition of Calming Upset Customers Released

January/February 2010

Articles include:

    New “Get It Done Program”
    Resetting Your Default
    Are You Giving Your Future to Others?
    Balancing Friendliness with Efficiency
    Learning More Than You Teach
    Are Your Coupons and Sales Backfiring?
    At Work Are You More Like a Chorus Line Dancer or a Soloist?

November/December 2009

Articles include:

    Fresh Look to Web Site
    The Surly Stylist
    Door-to-Trunk Service
    Waste Pick Up Mix Up
    New Inscape Publishing Product Catalog
    Housekeeping Asleep at the Wheel?
    Bad News in the Newspaper Service Department
    Listen to Rebecca Being Interviewed
    New Books Now Available in Printed Version

August/September 2009

Articles include:

    Being a Conscious Conversationalist
    Fabulous Service from AT&T
    Apple’s Unique Take on Tech Support
    Sensitive Service from Prudential
    Patience Shows Exemplary Service
    Do You Honor What Your Employees’ Promise?
    Lightning Source Lightens My Load
    Are Your Processes Designed for Your Staff’s Convenience or Your Customers’?
    How Do You Celebrate Those Who’ve Made You Successful?
    Help Your Staff Shine

June/July 2009

Articles include:

    Brunei Bank Managers Are Stars!
    Special Pricing for You on Our Newest Books
    Outstanding Service at Brunei’s Empire Hotel
    Singaporeans Hungry to Enliven Training
    Buca di Beppo Service Goes Blop!
    Charming Hospitality at Rustic Resort
    Free White Paper

March/April 2009

Articles include:

    Sales Skills for Non-Sales Staff
    Is Training Punishment for Your People?
    Effective Customer Complaint Management
    Do Your Staff Follow Through on Your Advertisements’ Promise of Superior Service?
    Service Secrets from the World’s Most Luxurious Hotel

Jan./Feb. 2009

Articles include:

    Bike Shop Spins Customer Loyalty
    Management Makes Right Decision
    Customs Officers Should Learn the Custom of Respect
    How to Keep Developing Your Key Talent Even When Budgets Are Slashed
    Impressions from Dubai

Sept./Oct. 2008

Articles include:

    Amara Hotel Exemplifies Superior Service
    New Just-in-Time Online Learning Resource
    Singapore Airlines Again Shows Stellar Service
    How Do You Show Your Customers Your Trust?
    Do Your Staff Understand Your Customers’ Experience?
    Are Your Staff Heading Off Customer Upsets?
    South East Asian Images

May/June 2008

Articles include:

    What’s Your Definition of Above-And-Beyond Service
    13 Ways to Get More Done at Work
    How Do Your People React to Dissatisfied Customers?
    What Do Malaysians And North Americans Have in Common?
    Bully Free At Work: Surprising Facts You Need To Know About Workplace Bullying

February/March 2008

Articles include:

    Customer Service and Sales Observations from India and Singapore
    Sales Techniques Learned from Indian Shopkeepers
    Soaring Customer Service
    Lessons from Asian Executives on Effective Complaint Handling
    Could Your Organization Benefit from a Consideration Campaign?
    Snapshots from India

Sept./Oct. 2007

Articles include:

    How Can You Achieve Long-Term Results for Your Training Dollar?
    What’s Your Approach to Department Training?
    How Can You Provide Long-Term Development on a Budget?
    8-Step Process for Creating a More Effective Workforce

July/Aug 2007

Articles include:

    Focus on The Customer – Internal or External
    Do Your Staff Make Any of These Mistakes with Customers?
    How Can You Provide Strategic Customer Service to Internal Customers?
    Get Ideas from These Case Studies
    14 Tips for Calming Upset Customers

June 2007

Articles include:

    Six Top Questions Leaders Ask About Developing Key Talent
    $150 for Calming Upset Customers video
    Phenomenal Blended eLearning Solution?

May 2007

Articles include:

    Permission to Stay in Touch?
    Announcing New Blog
    Invitation for You