Rebecca is the author of six books and the co-author of four others. Two of her books have been translated into nine languages. Her easy-to-digest, upbeat and practical writing style makes her books wildly popular. Calming Upset Customers and Professional Selling are best-sellers, having sold over 250,000 and over 200,000 respectively.
We are excited about our newest service, the Managers Discussion Guide Program. This program enables managers to facilitate a structured discussion around key issues at monthly meetings (staff meetings or brown bag lunch discussions). Each manager receives discussion leaders guides for each month, which entails a simple script to follow, including what questions to ask the staff, as well as possible staff responses. The guides are designed to fit into a 20-30 minute time frame. Each module has reproducible handout masters for the staff. There is a preface which covers how to best use the guides, how to lead effective discussions, and how these discussions are different than a training.
Additionally, the manager attends a monthly half-hour conference call training to walk through the month’s module before they lead their discussion with their staff. Each month everyone will be discussing the same module. This conference call will be conducted by bestselling author and customer service expert Rebecca Morgan or one of her senior consultants.
Our recordings have been acclaimed by reviewers and purchasers alike. They are easy to listen to and full of immediately usable ideas. Many listeners report the recordings are so full of useful ideas, they relisten again and again.
We are long-time distributors and users of Inscape Publishing’s assessments, or profiles. These tools help you assess yourself in many areas so you can make adjustments to become more effective. They incorporate the highest research standards. If you want to know more about what makes you — and others — tick, check out these various tools.
Since two of Rebecca’s bestselling books are published by Crisp Learning, we carry their full line of high quality books, training videos, individual study audio programs and computer based training products. Their catalog features learning materials on every element of professional development. Call or email us for details and quantity discount information.
Following are our some of our bestselling resources. Review a full listing of our products, grouped by topic below. We offer some great deals when you order quantites — you can mix and match or order multiple copies of the same resource.
Managers Discussion Guide Program for Customer Service
Read more details and enroll in this revolutionary program that enables you to have a meaningful discussion with your team at a staff meeting on a focused customer service topic. And in only 30 minutes per month!
Rebecca’s acclaimed books:
Learn what upset customers want, how to calm them, and how to retain their business. Having sold over 250,000 copies, this business bestseller has been featured in USA Today, Oprah Winfrey, 60 Minutes, Home Office Computing, and National Public Radio.
Grow Your Key Talent
Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company’s growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.
Life’s Lessons: Insights and Information for a Richer Life
Rebecca imparts her wit and wisdom in this captivating book as she shares her experiences and discusses sage lessons with her readers. She speaks as if she were sitting next to you, sharing her insights conversationally and with humor. She is simultaneously humorous and profound.
Professional Selling: Practical Secrets for Successful Sales
You’ll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily. Sold over 200,000 copies.
Remarkable Customer Service…And Disservice
This book is full of examples of superior customer service … and below par service. Following each example are questions to ask your team to prompt discussions of what went right — or wrong. Then you can decide how to use the lessons to improve your customer’s delight.