Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
May 7-10 Singapore
May 11-13 Thailand
Remarkable Customer Service ... and Disservice: Case
Studies and Discussions to Increase Your Customers' Delight
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right -- or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
Give Me a Call!
happy to brainstorm with you.
8 Lessons Learned from a Bali Orphanage
trite to say that you better appreciate what you have when you see others
who have less.
It's hackneyed to say you've received more than you gave when you give to
those who have less than you.
It's condescending to believe that those who have fewer material goods
are less well off than you.
So instead, let me focus on the unexpected lessons I learned from a visit
to a Bali girls' orphanage in November.
if you relate to my 8 lessons
one likes to be stereotyped, yet nearly all of us do it.
When you think of a typical fast-food worker, do you think of someone
enthusiastic, outgoing and friendly? If you worked in "quick
service" (as the industry refers to itself) or have a loved one who
did/does, you may have a different view of the typical behavior
associated with these workers. And as more older people work in this
business, there are pockets of exemplary behavior.
Read what stood out as against stereotype
Spring SE Asia Tour
you'd like me to work with you or your colleagues while I'm in Cambodia,
Malaysia, Singapore, Thailand and anywhere nearby, please let me know
ASAP as I'll be making my travel arrangements soon. I'm planning to be in
the area from late April through mid-May and would love to work with you!
PayPal Paragon of Service
was having difficulty with one of my three PayPal accounts and couldn't
find the solution online. I clicked on the "contact" button and
found their telephone number -- always a relief to have the option to
talk to a live person.
See what stood out as great service
Get Early-Bird Price on Thought
Leadership Symposium for Women
am co-facilitating the Thought Leadership Symposium for Women with my
colleague and symposium founder, Roberta Guise. This 2½ day immersion
experience is for women who want to change the way people think, and who
won't rest until they succeed. It includes 12-month follow-on
implementation program and is limited on only 15 women.
The dates are February 24-26, 2012 in San Francisco.
ends Jan. 13 so register today for the best value.
details and registration info
Article in Shanghai Railway
just had an article published in Shanghai Railway. I'm excited, except I
have no idea what it says as it's in Chinese! There is a picture of me on
the 2-page spread, which was the only way I could pick out my piece in
It's read by 9,000,000 people each month on board all Shanghai Railway
So if you read Chinese, let me know what it says! (It's an article on
ways to be more productive, which is here
in English if you're interested.)