Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies
together for a presentation. Or gift your clients with a presentation
for their teams.
* May 8-14 Istanbul
27-31 Siem Reap, Cambodia
Customer Service ... and Disservice
Get your copy (hard copy or eBook) of Remarkable
Customer Service ... and Disservice: Case Studies and Discussions to
Increase Your Customers' Delight today!
your copy (hard copy or eBook) of Grow Your Key Talent:
Thought-Provoking Essays for Business Owners, Executives and Managers
on Developing Star Staff today!
happy to brainstorm with you.
Get Your Requests Granted More Often
of us need to enlist others outside of our team to help accomplish some
tasks. Since the others are not required to say yes, you must finesse how
you ask. In fact, even if the person is on your team, s/he may not be
obligated to help you if what you're asking is outside his/her area of
It's important to build relationships before you need to ask for help.
People are inclined to help others they like, respect and trust. So
ensure you are treating everyone you encounter in the best possible way.
If someone asks you for assistance and you are able to provide it easily,
then help them out. While requests are never to be quid pro quo, it often
helps someone say yes to you if you've helped them. But don't expect it
or make them feel badly if they can't help you in return.
In asking, your timing, tone of voice and word choice are critical. Read
on for more specifics and examples.
Lessons From Embracing My Inner Mermaid
we have any imagination, we've been curious what it would be like to live
someone else's life if only for a day. I've sometimes pondered how I
might like being an actor, lawyer, airline pilot, teacher, cruise
director, dancer, film director or any dozen other professions. As I
teenager I loved acting as I got to try on being a different person for
weeks as we rehearsed and performed the play.
Perhaps you're like me and fantasized what life would be like in another
persona. If you're a fan of Disney films, maybe that fascination crossed
into animated characters. At Halloween, I've seen grown up Cinderellas,
Prince Charmings, Snow Whites, Plutos, Belles and Beasts.
So it may not surprise you that 3 gal pals and I recently embraced the
opportunity to explore our inner Ariel. On the island of Boracay, voted
one of the top vacation destinations in the Philippines, one of the gals
asked if we were interested in the Mermaid Academy. We enthusiastically
raised our hands.
about the experience and what I learned being a mermaid.
At a recent business meeting of 8 people, one participant was unaware
that his ramblings were irritating others. He spoke aloud whatever
crossed his mind - when he had the floor, he got a text and mentioned it
was from his wife. He further explained that his was was upset about her
boss and wanted his input. "She just wants me to listen" he
went on, "Boy, is her boss a jerk."
This kind of unedited commentary was not unusual. He had conversations
with individuals in the group - taking up the whole group's time - that
should have happened afterwards between just the two of them.
I was struck by how much time - and money - this wasted. And I'm afraid
it was not an isolated instance.
more on how to become aware of your own meanderings and how to curtail
Are You Fishing in a Bathtub?
A pal was sharing how frustrated he was in getting his non-profit off the
ground. He decided his solution was to convince a big tech company to
fund it. He mentioned various ones he knew had big bucks, but I knew his
idea, while interesting, was not aligned with what their foundations
He was staunch in his belief that he could get them to fund him if he
just met with the right people. I told him he was bloodying his head
pounding it on a brick wall to get someone to embrace his idea and fund
it for millions of dollars.
Finally, I said, "You're fishing in a bathtub. You need to find a
pond of fish who want your bait." I didn't mean to trounce his idea,
but rather to help him find a more fruitful path.
more about how to approach projects to find those who are likely to help.
New Project Case Studies Available
just updated our project success samples/case studies to include some
recent engagements. See if any of these might offer some new ideas for
your challenges. There are interesting cases on leadership, management,
sales, customer experience, communication and team building.
the list and links for details here.
My recent trip to the Philippines broadened my perspective of how much
help disadvantaged women and children in the world can use. Our group
visited projects in Manila and Cebu, as well as conducting seminars for
the public and our sponsors.
I'll be returning to SE Asia, with a trip to Turkey on the way to speak
for a few groups and see some dear friends. I'll be also returning to
Brunei for a new client and to see participants from my 5-day leadership
program I conducted 6 years ago. I'm delighted many of the participants
have stayed in touch over the years.
I love serving clients, helping people establish new work practices, and
making friends along the way. If you'd like to discuss how I can help you
or your team, please reach out.
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Just send me an
invitation with a reminder of how we know each other, or just "ezine
reader" and I'll accept the invitation. Just click here to
go to my profile and send me an invitation.