Get a Deal if I'm Near You!
You can save money by
piggybacking with my other clients. If you want to explore what I could
do to help your people be more effective, contact me ASAP so I can work
you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
March 12 Denver
April 9 London
April 10-17 Amsterdam
April 20-24 Paris
April 24-May 1 London
May 28 Singapore (hold)
May 30-31 Jakarta
Remarkable Customer Service ... and Disservice: Case
Studies and Discussions to Increase Your Customers' Delight
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right -- or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
Grow Your Key
Talent: Thought-Provoking Essays for Business Owners, Executives and
Managers on Developing Star Staff
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
Give Me a Call!
happy to brainstorm with you.
Presentation Tip: Channeling Jerry Lewis
Jerry Lewis is
known for his rubbery face, silly body language and odd voices.
Why would a well-respected business presenter want to do anything like
Jerry Lewis? You have important ideas and information to impart. To be
anything but serious would cast doubt on your data, let alone your mental
Several years ago, after 28 years as a professional presenter, I learned
the value of channeling my inner Jerry Lewis in my business presentations
around the world.
Read what event caused me to radically change my presentation
Addressing an Influx of Complaints
interviewed by a reporter writing a story on what businesses should do
when they have an influx of complaints.
Quoted in Amex OpenForum Article
Read the AmEx
interviewing me on "4 Steps for Handling a Surge in Customer
Do Your Policies Punish Your Customers?
I love the
Elephant Bar restaurant. They have yummy, fresh food for reasonable
prices and cheerful, efficient servers. I love that they list the calorie
count after each item. And I especially love their half-price appetizers
during happy hour.
So imagine our
confusion when meeting friends there for an early dinner and asking if we
could order the appetizers in the restaurant. We were told we could go to
the bar and order and pay for them, then bring them to the table in the
See if there are any
parallels to your policies
Do You Have European Colleagues?
I'm excited to be speaking in London and Amsterdam in April. I'm looking
for one or two more organizations to serve while I'm in Europe. If you
have colleagues who would benefit from a high-energy, high-content, fun
presentation while I'm in London, the Netherlands, France, Belgium, or
Luxembourg, I'd love you to introduce us via email. Just send us both an
email introducing me to them and I'll take it from there.
I'll be returning to SE Asia in late
May, so would love to serve more clients to that trip. So if you have
colleagues there, please introduce us via email.