Get a Deal if I'm Near You!
You can save money by piggybacking with my other clients. If you want
to explore what I could do to help your people be more effective,
contact me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
Oct. 3-5 Istanbul
Remarkable Customer Service ... and Disservice
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right - or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
Get your copy (hard copy or
eBook) of Remarkable Customer Service ... and Disservice: Case Studies
and Discussions to Increase Your Customers' Delight today!
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for
Business Owners, Executives and Managers on Developing Star Staff
happy to brainstorm with you.
Does Your Service Staff Have an
it, I'm jaded. My experiences with most government employees has been
negative. Most of the ones I've encountered have had lackadaisical
attitudes and full of "I can't do that" verbiage, rather than
seeing if they can find a solution.
Granted, from my
government clients, I understand that there are limits to what they can
do. Yet occasionally I find an enlightened government employee who says,
"Let me see what I can do" rather than telling me all the work
I need to do to accomplish what I need.
Read about this government service star.
When You Want to Communicate, You'll
Find a Way
I'm accompanying a
dozen Turkish students on a bus going to the Aegean Sea for a boat ride.
I've joined with other Americans whose purpose is to spend a week with
these kids helping them with conversational English through the
EngliverCity English school.
My seatmate, 14-year-old Burak, has middling English skills. However,
what he lacks in competency, he makes up with in desire.
It's easy to get
angry and defensive when someone accuses you of something you didn't do.
Yet have you
examined if you speak in accusatory language?
Are You Resigned to the Status Quo?
are always circumstances beyond your control. Coworkers who drop the
ball. Suppliers who lose your order. Vendors who over-promise and
So you learn to control what
may know the word "lagniappe" is a Cajun phrase for giving
something extra. It can be a physical item or going out of your way for
If you want to
stand out, you provide lagniappe, whether as a corporate employee, an
entrepreneur, or as a person. You stand out by giving beyond what someone
Are You Doing the Best You Can?
always been troubled hearing the phrase "I'm doing the best I
can." (Or "S/he is doing the best s/he can.")
Cambodian Uber-Service Star
When you're in a foreign country, it's comforting to know someone will
look out for you, right? You want to have the peace of mind that someone
you can trust will help you make plans and take care of your needs.
Meet Dany Noun
Rath of the wonderful Borei Angkor Resort in Siem Reap. Dany is one
of the rare individuals who not only responds to your requests, she
pro-actively suggests activities that she believes you'd enjoy.
Read more about what sets
Are Your Staff Losing You Revenue?
There's no way to watch what each of your employees does. So you have no
idea if some of them are actively refusing requests from potential
customers that would be pure profit.
I'm Returning to Turkey, SE Asia and
If you know people in these parts of the world who would benefit from my
working with their team to be more productive, effective, and profitable,
please connect us ASAP as I'm making my travel plans soon. Or maybe you
want me to work with your
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Please just send me
an invitation with a reminder of how we know each other, or just
"ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an