Rebecca Morgan: Retain Key Talent Via Professional Development
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Lessons Learned from Doing Stand-Up Comedy

by Rebecca Morgan | Dec 2, 2019 | Case Studies, Developing People

In August, I decided I wanted to add more humor to my content-rich presentations. I can be funny among friends, but I was having trouble finding humor for my keynotes and trainings. I researched nearby stand-up comedy classes starting around Oct. 1. However, my friend...

Innovation to Help Engineers Get Closer to Customers

by Rebecca Morgan | Mar 22, 2018 | Case Studies, Customer Service, Management Consulting, Management Training

As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should. Some companies involve customers during the design...

Are You Interpreting Words Differently?

by Rebecca Morgan | Sep 13, 2017 | Case Studies, Management Consulting, Management Training

I always find it interesting that two people can interpret the same words differently. I almost missed meeting up with an old friend because of this. Her email said, “Let’s meet at our place.” She and I often meet at a parking lot, then drive to our...

New project case studies available

by Rebecca Morgan | Dec 23, 2015 | Case Studies, Customer Service

We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. Leadership/Management Increase senior managers’ leadership skills Develop management and...

Re-engineering the Customer Experience

by Rebecca Morgan | Dec 1, 2015 | Case Studies, Customer Service, Developing People, Management Consulting

I love it when clients want to ensure their customers have a positive experience with every interaction. So I was thrilled with a previous client called to ask me to help them re-engineer their customer processes. We began with how the customer first encounters the...
Do you know how you stack up against the competition?

Do you know how you stack up against the competition?

by Rebecca Morgan | Nov 22, 2015 | Case Studies, Customer Service

On a recent visit to Seville, my group of 4 friends engaged Pepe Muñoz (www.SevillebyPepe.com) to show us around on bikes and take us on a tapas tour. Pepe exceeded our expectations — we loved his humor, his insights, his perspective of life and his great...
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