by Rebecca Morgan | Dec 2, 2019 | Case Studies, Developing People
In August, I decided I wanted to add more humor to my content-rich presentations. I can be funny among friends, but I was having trouble finding humor for my keynotes and trainings. I researched nearby stand-up comedy classes starting around Oct. 1. However, my friend...
by Rebecca Morgan | Mar 22, 2018 | Case Studies, Customer Service, Management Consulting, Management Training
As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should. Some companies involve customers during the design...
by Rebecca Morgan | Sep 13, 2017 | Case Studies, Management Consulting, Management Training
I always find it interesting that two people can interpret the same words differently. I almost missed meeting up with an old friend because of this. Her email said, “Let’s meet at our place.” She and I often meet at a parking lot, then drive to our...
by Rebecca Morgan | Dec 23, 2015 | Case Studies, Customer Service
We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. Leadership/Management Increase senior managers’ leadership skills Develop management and...
by Rebecca Morgan | Dec 1, 2015 | Case Studies, Customer Service, Developing People, Management Consulting
I love it when clients want to ensure their customers have a positive experience with every interaction. So I was thrilled with a previous client called to ask me to help them re-engineer their customer processes. We began with how the customer first encounters the...
by Rebecca Morgan | Nov 22, 2015 | Case Studies, Customer Service
On a recent visit to Seville, my group of 4 friends engaged Pepe Muñoz (www.SevillebyPepe.com) to show us around on bikes and take us on a tapas tour. Pepe exceeded our expectations — we loved his humor, his insights, his perspective of life and his great...
