Rebecca Morgan: Remote Team Management Expert
  • Home
    • What Is Psychological Safety?
  • Services
    • Speeches, Workshops, Retreats
      • Video Clips
      • Leadership & Management
      • Communication Skills
        • Master Class
      • Sales & Customer Service
      • Retreats
      • Master Moderator
      • Interview
      • Emcee
    • Consulting & Coaching
    • Books & Other Resources
      • Managers Discussion Guide Program
      • Assessments
        • Everything DiSC Workplace
        • Everything DiSC® Management Profile
        • Everything DiSC Work of Leaders Profile
        • Everything DiSC 363® for Leaders
        • Everything DiSC® Productive Conflict Profile
        • Everything DiSC® Sales Profile
  • About
    • Blog
    • Clients
    • An Award-Winning Leader
    • An Elite Professional
    • Develop Your Key Managers and Staff
    • Creating Innovative Solutions for Your Challenges
    • Results You Can Measure
  • News and Media
    • Photos
    • Shareable Quotes
  • Shop
  • Free Consultation
Select Page
Do you want to improve customer sat scores?

Do you want to improve customer sat scores?

by Rebecca Morgan | Oct 3, 2015 | Case Studies, customer service, Developing people, Management consulting, Management Training

A manager of a large company contacted me because they wanted help increasing their customer satisfaction scores. Their bonuses were based on the customer sat scores and they’d missed getting one the year just ended. They wanted a longer-term solution than a...
Are you making it difficult to do business with you?

Are you making it difficult to do business with you?

by Rebecca Morgan | Sep 28, 2015 | Case Studies, customer service

Rarely do businesses look at their processes with a fresh pair of eyes — a new customer’s eyes. For example, I’m sure this city’s leaders and the downtown merchant association thought the answer to scarce parking was a 3-story garage. The...

Two tales at a sale

by Rebecca Morgan | Sep 14, 2015 | Case Studies, customer service, Developing people

Do your staff share similar attitudes toward customers? I was recently struck by two people working for the same organization in the same function but with opposite perspectives. I like antiques so frequent estate sales. At a recent one, I found a set of 8 dishtowels...

Manager unclear on concept of “customer experience”

by Rebecca Morgan | Sep 1, 2015 | Case Studies, customer service, Developing people, Management consulting

I was engaged to help a team increase their customer responsiveness when I heard this tale which happened soon after I took the assignment. The manager of the customer first contact area decided to close that area for 2 hours to have a 1-hour meeting with staff to...
Unexpected gift delights new customer

Unexpected gift delights new customer

by Rebecca Morgan | Aug 15, 2015 | Case Studies, customer service

There was no signage touting “Free side order for new customers.” Nothing to suggest I’d get a gift. So imagine my delight upon telling the cashier I was new to Smashburger and him comping me the fries I’d ordered with my burger. Astonished, I...

Are your customers waiting needlessly?

by Rebecca Morgan | Jul 30, 2015 | Case Studies, customer service

I had to sign some documents at a bank as Board Secretary of Together We Can Change the World. I called the bank officer and arranged to come in the next day. I called her on the appointed day to tell her I’d be there in 20 minutes. When I arrived, I had to wait...
« Older Entries
Next Entries »

Who is Rebecca Morgan?

Learn about Rebecca’s credentials, expertise — and results

Upcoming Presentations

Video Clips

Contact

How Rebecca Can Increase Your Effectiveness

Virtual and In-Person Keynotes and Training

Assessments for Leaders, Managers and Individual Contributors

Tools and Resources

Take the Morgan Psychological Safety Survey

Order Rebecca’s Books

Shareable Quotes

Other

Terms and Conditions

Privacy Policy

☎ +1 (408) 998-7977 PT

✉  Email Rebecca
  • Follow
  • Follow
  • Follow
  • Follow

Get your free copy of the Psychological Safety Executive Summary

Success!

Join Our VIP Keep-in-Touch List

Copyright © 2021 I All Rights Reserved