by Rebecca Morgan | Jul 30, 2015 | Customer Service
I had to sign some documents at a bank as Board Secretary of Together We Can Change the World. I called the bank officer and arranged to come in the next day. I called her on the appointed day to tell her I’d be there in 20 minutes. When I arrived, I had to wait...
by Rebecca Morgan | Jun 20, 2015 | Customer Service
Weeks before we arrived, I’d been communicating with the 5-star hotel’s liaison to ensure my group of 10 could get checked in as quickly as possible as we had to leave within 45 minutes of our arrival at the hotel. The last time we stayed there, we loved...
by Rebecca Morgan | Jun 14, 2015 | Customer Service
Arriving at the Singapore Airport, I saw a man with “Grand Hyatt” on his clipboard. I approached him, asking if they provided a shuttle. He said no, but he could arrange a town car. After confirming the price would be double that of a cab, I told him...
by Rebecca Morgan | May 25, 2015 | Customer Service
Sometimes an organization empowers their people to go way above and beyond for their customers. We hear about these examples but rarely experience them ourselves. I’m happy to report I was the recipient of such largess. Staying again at Singapore’s Royal...
by Rebecca Morgan | May 17, 2015 | Customer Service, Developing People
I was in the second leg of a trip from San Francisco to Singapore via Japan Airlines. Normally, I have no beef with JAL as I find their crews generally friendly and helpful. After the first leg — an 11-hour flight where an equipment change landed me in a middle...
by Rebecca Morgan | Jan 23, 2015 | Customer Service
Mr. Gui, whose name I learned when he introduced himself upon my entering his taxi, was an unusual cab driver. I have ridden in many cabs around the world and I can say that he was among the top 5 I’ve ever encountered. He arrived at 6:30 am to take me from the...
