Turn Upset Customers into Satisfied, Loyal Customers

How do you make your upset customers happy? What can you do to ensure upset customers will return, will be satisfied, and will refer others to you? It’s the little things that pay off big.

Learn what upset customers want, how to calm them, and how to retain and grow their business. The concepts in this program are applicable to internal and external customers.

  • Assess your calming skills
  • Why do customers get upset?
  • What can you do to avoid them getting upset?
  • What do they want from you?
  • How to calm them
  • Your words make a difference
  • Body language and voice tone
  • After the customer is gone
  • Practice

45-90 min., half-day, full day, 2 days

Complete description in PDF

Get information on the book on this topic.

This ad appears in SOLD Lab magazine: