We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges.

Leadership/Management

  • Increase senior managers’ leadership skills
  • Develop management and leadership skills in technical leads/supervisors
  • Enhance management/leadership skills through year-long Management Academy
  • Encourage industry executives to share best practices

Sales/Customer Experience

  • Increase average revenue per customer
  • Improve customer satisfaction scores
  • Re-engineering the customer experience 
  • Increase skills in dealing with upset customers in high-volume call center
  • Build ongoing customer service and team skills within key department
  • Increase sensitivity and customer focus for airport Parking Control Officers (PCOs)
  • Give CEO-conference attendees customer service solutions in highly customized keynote speech
  • Turn parking cashiers into “Customer Service Ambassadors”
  • Create increased customer awareness in all company event
  • Transform key County department into customer-focused team
  • Rekindle customer awareness with a custom-designed game show for all-company event
  • Get new hires up and running quickly with self-study customer service training program

Communication/Team Building

  • Enhance team cooperation in newly-restructured group
  • Foster influencing skills in unpopular department
  • Eliminate toxic relationships between key team members
  • Strengthen team communication for Sheriff’s Department