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January/February 2012

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent


Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.

April 28-May 1 Cambodia  

May 2-7 Malaysia  

May 7-10 Singapore
May 11-13 Thailand

May 14-? Singapore

July 14-18 Indianapolis 


Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customers' delight.

More info


Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.

More info


Give Me a Call!

I'm always happy to brainstorm with you.



8 Lessons Learned from a Bali Orphanage


It's trite to say that you better appreciate what you have when you see others who have less.

It's hackneyed to say you've received more than you gave when you give to those who have less than you.

It's condescending to believe that those who have fewer material goods are less well off than you.

So instead, let me focus on the unexpected lessons I learned from a visit to a Bali girls' orphanage in November.

See if you relate to my 8 lessons


Against Stereotype


No one likes to be stereotyped, yet nearly all of us do it.

When you think of a typical fast-food worker, do you think of someone enthusiastic, outgoing and friendly? If you worked in "quick service" (as the industry refers to itself) or have a loved one who did/does, you may have a different view of the typical behavior associated with these workers. And as more older people work in this business, there are pockets of exemplary behavior.

Read what stood out as against stereotype


Spring SE Asia Tour


If you'd like me to work with you or your colleagues while I'm in Cambodia, Malaysia, Singapore, Thailand and anywhere nearby, please let me know ASAP as I'll be making my travel arrangements soon. I'm planning to be in the area from late April through mid-May and would love to work with you!


PayPal Paragon of Service


I was having difficulty with one of my three PayPal accounts and couldn't find the solution online. I clicked on the "contact" button and found their telephone number -- always a relief to have the option to talk to a live person.

See what stood out as great service


Get Early-Bird Price on Thought Leadership Symposium for Women


I am co-facilitating the Thought Leadership Symposium for Women with my colleague and symposium founder, Roberta Guise. This 2 day immersion experience is for women who want to change the way people think, and who won't rest until they succeed. It includes 12-month follow-on implementation program and is limited on only 15 women.

The dates are February 24-26, 2012 in San Francisco.

Early-bird pricing ends Jan. 13 so register today for the best value. 

Full details and registration info


Article in Shanghai Railway


I just had an article published in Shanghai Railway. I'm excited, except I have no idea what it says as it's in Chinese! There is a picture of me on the 2-page spread, which was the only way I could pick out my piece in the magazine.

It's read by 9,000,000 people each month on board all Shanghai Railway trains.

So if you read Chinese, let me know what it says! (It's an article on ways to be more productive, which is here in English if you're interested.)