RM header

Spring 2016

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent blog 


Get a Deal if I'm Near You!


You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule. 

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.

* April 11 Portland, OR
May 8-14 Istanbul

* May 15-16 Singapore
* May 17-20 Brunei 

* May 21-26 Kuala Lumpur
* May 27-31 Siem Reap, Cambodia
* June 1-2 Singapore?

* June 3-11 Istanbul 

* July 23-28 Phoenix 


Remarkable Customer Service ... and Disservice

Calming Upset Customers

Get your copy (hard copy or eBook) of Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight today!


More info


Grow Your Key Talent

Calming Upset Customers

Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff today! 


Give Me a Call!


I'm always happy to brainstorm with you.



Get Your Requests Granted More Often


Most of us need to enlist others outside of our team to help accomplish some tasks. Since the others are not required to say yes, you must finesse how you ask. In fact, even if the person is on your team, s/he may not be obligated to help you if what you're asking is outside his/her area of responsibility.

It's important to build relationships before you need to ask for help. People are inclined to help others they like, respect and trust. So ensure you are treating everyone you encounter in the best possible way. If someone asks you for assistance and you are able to provide it easily, then help them out. While requests are never to be quid pro quo, it often helps someone say yes to you if you've helped them. But don't expect it or make them feel badly if they can't help you in return.

In asking, your timing, tone of voice and word choice are critical. Read on for more specifics and examples. 


Lessons From Embracing My Inner Mermaid


If we have any imagination, we've been curious what it would be like to live someone else's life if only for a day. I've sometimes pondered how I might like being an actor, lawyer, airline pilot, teacher, cruise director, dancer, film director or any dozen other professions. As I teenager I loved acting as I got to try on being a different person for weeks as we rehearsed and performed the play.

Perhaps you're like me and fantasized what life would be like in another persona. If you're a fan of Disney films, maybe that fascination crossed into animated characters. At Halloween, I've seen grown up Cinderellas, Prince Charmings, Snow Whites, Plutos, Belles and Beasts.

So it may not surprise you that 3 gal pals and I recently embraced the opportunity to explore our inner Ariel. On the island of Boracay, voted one of the top vacation destinations in the Philippines, one of the gals asked if we were interested in the Mermaid Academy. We enthusiastically raised our hands. 

Read about the experience and what I learned being a mermaid. 


Conversational Drifters

At a recent business meeting of 8 people, one participant was unaware that his ramblings were irritating others. He spoke aloud whatever crossed his mind - when he had the floor, he got a text and mentioned it was from his wife. He further explained that his was was upset about her boss and wanted his input. "She just wants me to listen" he went on, "Boy, is her boss a jerk."

This kind of unedited commentary was not unusual. He had conversations with individuals in the group - taking up the whole group's time - that should have happened afterwards between just the two of them.

I was struck by how much time - and money - this wasted. And I'm afraid it was not an isolated instance.

Read more on how to become aware of your own meanderings and how to curtail them.


Are You Fishing in a Bathtub?

A pal was sharing how frustrated he was in getting his non-profit off the ground. He decided his solution was to convince a big tech company to fund it. He mentioned various ones he knew had big bucks, but I knew his idea, while interesting, was not aligned with what their foundations funded.

He was staunch in his belief that he could get them to fund him if he just met with the right people. I told him he was bloodying his head pounding it on a brick wall to get someone to embrace his idea and fund it for millions of dollars.

Finally, I said, "You're fishing in a bathtub. You need to find a pond of fish who want your bait." I didn't mean to trounce his idea, but rather to help him find a more fruitful path.

Read more about how to approach projects to find those who are likely to help.


Successful Charity Trip and Leadership Boot Camp in the Philippines


Ten colleagues and I spoke at the Global Leadership Boot Camp in Manila on Jan. 30. We were all part of the Together We Can Change the World tour (see the recap of our activities). 

Reporters from the Asian Journal, Business Inquirer, Malaya Online,
BalikbayanMag.com wrote great articles capturing the essence of three of our presentations. I was also featured in The Standard, GlobalPinoy.com and Manila Bulletin Online.


New Project Case Studies Available


We've just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. There are interesting cases on leadership, management, sales, customer experience, communication and team building.

See the list and links for details here.


A Personal Note

My recent trip to the Philippines broadened my perspective of how much help disadvantaged women and children in the world can use. Our group visited projects in Manila and Cebu, as well as conducting seminars for the public and our sponsors.

I'll be returning to SE Asia, with a trip to Turkey on the way to speak for a few groups and see some dear friends. I'll be also returning to Brunei for a new client and to see participants from my 5-day leadership program I conducted 6 years ago. I'm delighted many of the participants have stayed in touch over the years.

I love serving clients, helping people establish new work practices, and making friends along the way. If you'd like to discuss how I can help you or your team, please reach out.


Let's Connect on LinkedIn

If you're a member of LinkedIn, let's connect there. Just send me an invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an invitation.