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March/April 2011

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent


Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.

March 12
April 9 London
April 10-17 Amsterdam

April 17-20 Luxembourg

April 20-24 Paris
April 24-May 1 London  

May 28 Singapore (hold)
May 30-31 Jakarta 


Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right -- or wrong. Then you can decide how to use the lessons to improve your customers' delight.

More info


Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.

More info


Give Me a Call!

I'm always happy to brainstorm with you.



Presentation Tip: Channeling Jerry Lewis


Jerry Lewis is known for his rubbery face, silly body language and odd voices.

Why would a well-respected business presenter want to do anything like Jerry Lewis? You have important ideas and information to impart. To be anything but serious would cast doubt on your data, let alone your mental state.

Several years ago, after 28 years as a professional presenter, I learned the value of channeling my inner Jerry Lewis in my business presentations around the world.

 Read what event caused me to radically change my presentation style


Addressing an Influx of Complaints


I was interviewed by a reporter writing a story on what businesses should do when they have an influx of complaints.  



Quoted in Amex OpenForum Article


Read the AmEx OpenForum article interviewing me on "4 Steps for Handling a Surge in Customer Complaints."


Do Your Policies Punish Your Customers?


I love the Elephant Bar restaurant. They have yummy, fresh food for reasonable prices and cheerful, efficient servers. I love that they list the calorie count after each item. And I especially love their half-price appetizers during happy hour.


So imagine our confusion when meeting friends there for an early dinner and asking if we could order the appetizers in the restaurant. We were told we could go to the bar and order and pay for them, then bring them to the table in the dining room.

See if there are any parallels to your policies


Do You Have European Colleagues?

I'm excited to be speaking in London and Amsterdam in April. I'm looking for one or two more organizations to serve while I'm in Europe. If you have colleagues who would benefit from a high-energy, high-content, fun presentation while I'm in London, the Netherlands, France, Belgium, or Luxembourg, I'd love you to introduce us via email. Just send us both an email introducing me to them and I'll take it from there.

I'll be returning to SE Asia in late May, so would love to serve more clients to that trip. So if you have colleagues there, please introduce us via email.


Would You Like to Make Money in Your Jammies?

If you're an independent professional, you want to maximize creating income from your intellectual capital. To help my colleagues, I'm offering another "Making Money In Your Jammies: Create Revenue from Blogs, Teleseminars, Webinars and Related Products" webinar series.

If you'd like to learn how to earn more from your IP, see if this program is right for you.


This email was sent to rebecca@rebeccamorgan.com by rebecca@rebeccamorgan.com |  

Rebecca Morgan, CSP, CMC | 1440 Newport Ave. | San José | CA | 95125


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