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September/October 2012

Rebecca Morgan, CSP, CMC
Certified Speaking Professional
Certified Management Consultant

Developing your key talent for strategic growth

Grow Your Key Talent


Get a Deal if I'm Near You!  

You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule.

Or get several companies together for a presentation. Or gift your clients with a presentation for their teams.
Sept. 8 San Francisco 

Sept. 13-14 Chicago

Sept. 26-29 Eskisehir, Turkey 

Oct. 3-7 Istanbul
Oct. 11 Tucson, AZ
Oct. 13 Phoenix, AZ
Nov. 13 Dublin, CA
March 9 Boston
March 29-31 (hold) Australia
April 17-20 Malaysia
April 21-25 Singapore
April 26-30 Thailand
May 1-4 Cambodia
May 11 Washington, DC
July 26-31 Philadelphia


Remarkable Customer Service ... and Disservice

Calming Upset Customers

This book is full of examples of superior customer service ... and below par service. Following each example are questions to ask your team to prompt discussions of what went right - or wrong. Then you can decide how to use the lessons to improve your customers' delight.

Get your copy (hard copy or eBook) of Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight today!

More info


Grow Your Key Talent

Calming Upset Customers

Many executives think that only HR needs to think about how to grow their internal leadership. By offloading all the thinking about this they are sure to stunt their company's growth. This book helps you examine what you should be considering when looking at helping your people grow to take on more responsibilities.

Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff today! 

More info


Give Me a Call!


I'm always happy to brainstorm with you.



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What Are Your Favorite English Words?


During my July visit to Turkey to be conversational English practice for students there, I was asked to explain a number of words I used in conversation. Then Tamer Ozdemir, the owner of the English Test Language School, asked me to submit to him words that were at the college level so he could teach them to the students. 


I've been sending him words that I use or read -- five words per day. I'm running out of words, so wanted to ask you to help! Go here and add your favorite words in a comment. I'm going back to visit Tamer and the students in October so will go over the list with them then.

Add your favorite words in a comment. 


Commonly Asked Questions on Growing Your Key Talent


After my recent webinar, "Effectively Growing Your Key Talent: Are You Sunlight and Water - or Just Manure?" I received some interesting questions. Here are some of them and my responses.

(If you missed the session, there's a previous version at www.RebeccaMorgan.com in the right sidebar.)







Download My New 1-Sheet

Please download our new brief bio and program descriptions to print out or pass around to your speaker-hiring committee.


Watch the Webinar Replay

If you'd like to watch the replay from my recent webinar, "Boosting Productivity & Performance with Strategic Human Capital Management", click here.


Set Your Company Apart at Halloween

Would you like to generate positive buzz about your company this Halloween?

Read this unique idea.


Special Sale on Inscape Facilitator's Kits

When I was learning how to use Inscape's assessments, I ordered all of the facilitator's kits. I've now administered the assessments and led courses with them so many times I no longer need them. Which means you can get a deal on these gently used kits.

Get the details on what topics are available and the price. 


Sept. 18 Webinar: Making Money In Your Jammies

I've been invited to present my ideas in a webinar for the Institute of Management Consultants. Join me to hear ideas on "Making Money In Your Jammies: Create Revenue from Blogs, Teleseminars, Webinars and Related Products." Sept. 18, 2:00-3:30 EDT. $29 for IMC USA Members, $79 for non-Members

Register here. 


I'm Returning to Turkey, SE Asia and Maybe Australia!

If you know people in these parts of the world who would benefit from my working with their team to be more productive, effective, and profitable, please connect us ASAP as I'm making my travel plans soon. Or maybe you want me to work with your group! 


Let's Connect on LinkedIn

If you're a member of LinkedIn, let's connect there. Please just send me an invitation with a reminder of how we know each other, or just "ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an invitation.