Get a Deal if I'm Near You!
You can save money by piggybacking with my other clients. If you want
to explore what I could do to help your people be more effective,
contact me ASAP so I can work you into my travel schedule.
Or get several companies together for a presentation. Or gift your
clients with a presentation for their teams.
Sept. 8 San Francisco
Sept. 26-29 Eskisehir, Turkey
Oct. 3-7 Istanbul
Remarkable Customer Service ... and Disservice
This book is full of examples
of superior customer service ... and below par service. Following each
example are questions to ask your team to prompt discussions of what
went right - or wrong. Then you can decide how to use the lessons to
improve your customers' delight.
Get your copy (hard copy or
eBook) of Remarkable Customer Service ... and Disservice: Case Studies
and Discussions to Increase Your Customers' Delight today!
Many executives think that only HR needs to think about
how to grow their internal leadership. By offloading all the thinking
about this they are sure to stunt their company's growth. This book
helps you examine what you should be considering when looking at
helping your people grow to take on more responsibilities.
Get your copy (hard copy or eBook) of Grow Your Key Talent: Thought-Provoking Essays for
Business Owners, Executives and Managers on Developing Star Staff
happy to brainstorm with you.
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people who signed up for our VIP list! So if this is your first Insights
and Information know that you subscribed on our website. It may have been
so long ago that you don't remember!
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What Are Your Favorite English Words?
During my July
visit to Turkey to be conversational English practice for students there,
I was asked to explain a number of words I used in conversation. Then
Tamer Ozdemir, the owner of the English Test Language School, asked me to
submit to him words that were at the college level so he could teach them
to the students.
I've been sending
him words that I use or read -- five words per day. I'm running out of
words, so wanted to ask you to help! Go here and add your favorite words in a comment. I'm
going back to visit Tamer and the students in October so will go over the
list with them then.
Add your favorite words in a comment.
Please download our new brief bio and program descriptions
to print out or pass around to your speaker-hiring committee.
If you'd like to watch the replay from my recent webinar, "Boosting
Productivity & Performance with Strategic Human Capital
Management", click here.
Set Your Company Apart at Halloween
Special Sale on Inscape Facilitator's
When I was learning how to use Inscape's assessments, I ordered all of
the facilitator's kits. I've now administered the assessments and led
courses with them so many times I no longer need them. Which means you
can get a deal on these gently used kits.
Get the details on what topics are available and the price.
Sept. 18 Webinar: Making Money In Your
I've been invited to present my ideas in a webinar for the Institute of
Management Consultants. Join me to hear ideas on "Making Money In
Your Jammies: Create Revenue from Blogs, Teleseminars, Webinars and
Related Products." Sept. 18, 2:00-3:30 EDT. $29 for IMC USA Members,
$79 for non-Members
I'm Returning to Turkey, SE Asia and
If you know people in these parts of the world who would benefit from my
working with their team to be more productive, effective, and profitable,
please connect us ASAP as I'm making my travel plans soon. Or maybe you
want me to work with your
Let's Connect on LinkedIn
If you're a member of LinkedIn, let's connect there. Please just send me
an invitation with a reminder of how we know each other, or just
"ezine reader" and I'll accept the invitation. Just click here to go to my profile and send me an