by Rebecca Morgan | Sep 12, 2009 | Misc.
The upscale Houston hotel had just opened two weeks earlier. The hotel was appointed with trendy, hip furniture throughout. My corner room was no different. But just because it looked good, didn’t mean the staff was up to par. As I unpacked I opened a drawer to...
by Rebecca Morgan | Aug 18, 2009 | Misc.
She was petite at 5’2″, maybe weighing 115 lbs. As the door to her Park SFO off-airport bus opened so I could board, she rose from her driver’s seat to stand in the doorway. She said hello with a big grin and reached out her hand to take my first...
by Rebecca Morgan | Jul 19, 2009 | Misc.
Do you honor what your employees promise? Like millions of other homeowners, I recently applied to refinance my mortgage at a lower rate. When a very low rate was advertised on my financial institution’s web site, I acted so I could lock in the rate. Wednesday...
by Rebecca Morgan | Jul 18, 2009 | Misc.
Are your processes designed for your staff’s convenience or your customers’? I love my library. It’s steps away from me, just across an adjacent street. I order books online, then pop over and pick them up. So convenient. But not everything in this...
by Rebecca Morgan | Jul 16, 2009 | Misc.
Sensitive service from Prudential My father died a few months ago and left us with a maze of assets to sort out. We found two life insurance policies with Prudential so filed the proper paperwork. Within a few days of receipt, Andrea, an amazing helpful claims...
by Rebecca Morgan | Jul 10, 2009 | Misc.
How do you celebrate those who’ve make you successful? A friend has a license to teach a nationally branded form of exercise. He’s been doing it for 25 years, running a successful business of 10 classes/week with 50-100 students per session. It is...
