Rebecca’s Clients

** = Repeat Business (hired by this group more than once, or by an affiliated organization/division as a result of this group’s program.)

  • Assn. for Talent Development **
  • American Telemarketing Association
  • Association of Executive Saleswomen **
  • California Apartment Association
  • California Club Managers Association
  • California Credit Managers Association
  • California CPA Foundation **
  • California Rental Association **
  • Commonwealth Club of San Francisco
  • Electronic Representatives Association
  • Fire Suppression Systems Association
  • HR West
  • Meetings West **
  • Meeting World **
  • Monterey Chamber of Commerce **
  • National Association of Plumbing, Heating, Cooling, Contractors
  • National Management Association
  • National Society of Performance & Instruction
  • National Speakers Association **
  • NCHRA*
  • Philippine Society of Training and Development **
  • Product Managers Assn (Cape Town, Sydney, Hong Kong)
  • Professional Speakers Association, Singapore, Malaysia, Philippines, South Africa, UK & Ireland
  • Sacramento Society of Association Executives
  • Sales and Marketing Executives (San Francisco, Houston)
  • San Francisco Chamber of Commerce
  • Society of California Accountants
  • Society of Human Resource Managers
  • Western Conference of Association Executives
  • American River College
  • Los Rios Management Association
  • Newport/Mesa Unified School District
  • Stanford Alumni Association
  • Stanford Linear Accelerator Center **
  • University of California **
  • University of Hawaii **
  • University of Wisc., Madison, Management Institute **
  • AFSA Data Corporation
  • Alliance Bank, Kuala Lumpur, Malasia
  • American Institute of Banking **
  • Bank Islam Brunei Darussalam **
  • Bank of America **
  • Bank of the West **
  • California Credit Union League **
  • Citicorp Savings
  • EurekaBank **
  • ING (Singapore)
  • Unified Mortgage Company
  • Wells Fargo Bank **
  • World Savings and Loan
  • City of San José **
  • County of Santa Clara **
  • Norman Minetta International Airport (San Jose) **
  • Amdahl **
  • Apple Computer **
  • Ask Computer
  • Auspex **
  • Coherent **
  • Cadence Design Systems
  • Compression Labs
  • Dataquest **
  • Digital Equipment Corp.
  • ESL **
  • Gupta **
  • Hewlett-Packard **
  • IBM **
  • Implant Center **
  • Komag **
  • LifeScan **
  • Lockheed **
  • LSI Logic **
  • MPSI **
  • Novell
  • Quantum **
  • Seagate Technology
  • Sony
  • SunDisk
  • Sun Microsystems **
  • Tandem
  • Telogy **
  • Varian **
  • Watkins Johnson Company
  • Best Western Inns
  • Borei Angkor, Siem Reap, Cambodia
  • Chatrium Hotel, Yangon, Myanmar
  • Colony Surf Hotel/Michele’s Restaurant **
  • Desert Community Hotel/Motel Association
  • Discovery Suites, Manila
  • Discovery Bay, Boracay, Philippines
  • Gallatin’s Restaurant
  • Grand Hyatt, San Francisco
  • Grand Hyatt, Singapore
  • Holiday Inn of Santa Cruz
  • Hotel Sales and Marketing Association **
  • Hyatt Regency Monterey & SF Airport **
  • Memoire Hotel Group, Siem Reap, Cambodia **
  • Outrigger Hotels **
  • Red Lion Inns **
  • Royal Plaza on Scotts, Singapore
  • The Pizza Company
  • AIG, Kuala Lumpur, Malaysia
  • Allstate **
  • Amica Insurance
  • California Compensation Insurance
  • California State Automobile Association **
  • Dallas Life Underwriters
  • Farmers Insurance
  • General Insurance Agents of Maui
  • Independent Insurance Agents of America **
  • Independent Insurance Agents & Brokers of CA
  • Independent Insurance Agents of CO **
  • Independent Insurance Agents of HI **
  • Independent Insurance Agents of ME **
  • Independent Insurance Agents of MI **
  • Independent Insurance Agents of MN
  • Independent Insurance Agents of NE **
  • Independent Insurance Agents of NY **
  • Independent Insurance Agents of TX **
  • Independent Insurance Agents of WI **
  • Insurance Educational Association **
  • Liberty Mutual
  • Nationwide Insurance **
  • Professional Independent Ins. Agents of MI **
  • Professional Insurance Agents of NY
  • New York Life Insurance **
  • San Francisco Life Underwriters
  • San Jose Life Underwriters
  • Santa Cruz Life Underwriters
  • Sedgewick James & Company **
  • Society for Insurance Trainers & Educators **
  • Sullivan Payne
  • Tennessee Farmers Insurance
  • Travelers/EBS
  • Vancouver Life Underwriters **
  • West Bend Mutual Insurance **
  • Aramco Oil Company **
  • Fetzer Winery
  • General Foods
  • Levi-Strauss
  • Plantronics **
  • Shure Brothers
  • WaterFurnace International *
  • American Society of Hospital Food Service Administrators
  • Amgen
  • Camino Medical Group **
  • Community Hospital of Santa Cruz
  • Cutter Biological
  • Dominican Hospital **
  • Hawaii Nurses Association **
  • Mission Bio
  • Richard Carr Physical Therapy
  • Stanford University Hospital **
  • Sunnyvale Medical Clinic **
  • Unilab, Manila
  • United Blood Services
  • Contempo Realty
  • Electronic Realty Association
  • Grubb & Ellis
  • J.R. Parrish
  • Old Republic Title **
  • Pacific Union **
  • San Jose Board of Realtors
  • Santa Clara County Escrow Association **
  • Santa Clara Land Title
  • San Mateo Board of Realtors **
  • Santa Cruz Board of Realtors **
  • Any Mountain Ski Shops **
  • Lullaby Lane Baby Superstore
  • Macys
  • McWhorter’s Stationers **
  • National Glass
  • Santa Cruz Beach Boardwalk **
  • Vallco Fashion Park
  • Hello Direct **
  • Institutional Financial Services **
  • Jostens
  • Magazine Publishers Conference
  • Regis McKenna Incorporated **
  • Skyway Freight Systems **
  • Ware Fletcher Law Firm
  • Weight Watchers
  • Bekins Moving & Storage
  • California Moving & Storage Association **
  • Mineta San José International Airport **
  • National Moving & Storage Association **
  • New Jersey Warehouseman’s Association
  • Northwest Moving & Storage Association **
  • Singapore Airlines
  • Southwest Warehouse & Transfer Association **
  • Toyota Motor Credit Corporation
  • East Kentucky Power
  • GTE of California
  • Hawaiian Electric **
  • Northern States Power
  • Ohio Edison
  • Pacific Gas & Electric

Client 1-Page Case Studies & Results

Leadership/Management

  • Increase senior managers’ leadership skills
  • Develop management and leadership skills in technical leads/supervisors
  • Enhance management/leadership skills through year-long Management Academy
  • Encourage industry executives to share best practices

Sales/Customer Service

  • Increase average revenue per customer
  • Improve customer satisfaction scores
  • Re-engineering the customer experience 
  • Increase skills in dealing with upset customers in high-volume call center
  • Build ongoing customer service and team skills within key department
  • Increase sensitivity and customer focus for airport Parking Control Officers (PCOs)
  • Give CEO-conference attendees customer service solutions in highly customized keynote speech
  • Turn parking cashiers into “Customer Service Ambassadors”
  • Create increased customer awareness in all company event
  • Transform key County department into customer-focused team
  • Rekindle customer awareness with a custom-designed game show for all-company event
  • Get new hires up and running quickly with self-study customer service training program

Communication/Team Building

  • Enhance team cooperation in newly-restructured group
  • Foster influencing skills in unpopular department
  • Eliminate toxic relationships between key team members
  • Strengthen team communication for Sheriff’s Department