Rebecca’s Clients
** = Repeat Business (hired by this group more than once, or by an affiliated organization/division as a result of this group’s program.)
- Associations
- Education
- Financial
- Government
- Technology
- Hospitality
- Insurance
- Manufacturing
- Medical
- Real Estate
- Retail
- Service
- Transportation
- Utilities
- Assn. for Talent Development **
- American Telemarketing Association
- Association of Executive Saleswomen **
- California Apartment Association
- California Club Managers Association
- California Credit Managers Association
- California CPA Foundation **
- California Rental Association **
- Commonwealth Club of San Francisco
- Electronic Representatives Association
- Fire Suppression Systems Association
- HR West
- Meetings West **
- Meeting World **
- Monterey Chamber of Commerce **
- National Association of Plumbing, Heating, Cooling, Contractors
- National Management Association
- National Society of Performance & Instruction
- National Speakers Association **
- NCHRA*
- Philippine Society of Training and Development **
- Product Managers Assn (Cape Town, Sydney, Hong Kong)
- Professional Speakers Association, Singapore, Malaysia, Philippines, South Africa, UK & Ireland
- Sacramento Society of Association Executives
- Sales and Marketing Executives (San Francisco, Houston)
- San Francisco Chamber of Commerce
- Society of California Accountants
- Society of Human Resource Managers
- Western Conference of Association Executives
- American River College
- Los Rios Management Association
- Newport/Mesa Unified School District
- Stanford Alumni Association
- Stanford Linear Accelerator Center **
- University of California **
- University of Hawaii **
- University of Wisc., Madison, Management Institute **
- AFSA Data Corporation
- Alliance Bank, Kuala Lumpur, Malasia
- American Institute of Banking **
- Bank Islam Brunei Darussalam **
- Bank of America **
- Bank of the West **
- California Credit Union League **
- Citicorp Savings
- EurekaBank **
- ING (Singapore)
- Unified Mortgage Company
- Wells Fargo Bank **
- World Savings and Loan
- City of San José **
- County of Santa Clara **
- Norman Minetta International Airport (San Jose) **
- Amdahl **
- Apple Computer **
- Ask Computer
- Auspex **
- Coherent **
- Cadence Design Systems
- Compression Labs
- Dataquest **
- Digital Equipment Corp.
- ESL **
- Gupta **
- Hewlett-Packard **
- IBM **
- Implant Center **
- Komag **
- LifeScan **
- Lockheed **
- LSI Logic **
- MPSI **
- Novell
- Quantum **
- Seagate Technology
- Sony
- SunDisk
- Sun Microsystems **
- Tandem
- Telogy **
- Varian **
- Watkins Johnson Company
- Best Western Inns
- Borei Angkor, Siem Reap, Cambodia
- Chatrium Hotel, Yangon, Myanmar
- Colony Surf Hotel/Michele’s Restaurant **
- Desert Community Hotel/Motel Association
- Discovery Suites, Manila
- Discovery Bay, Boracay, Philippines
- Gallatin’s Restaurant
- Grand Hyatt, San Francisco
- Grand Hyatt, Singapore
- Holiday Inn of Santa Cruz
- Hotel Sales and Marketing Association **
- Hyatt Regency Monterey & SF Airport **
- Memoire Hotel Group, Siem Reap, Cambodia **
- Outrigger Hotels **
- Red Lion Inns **
- Royal Plaza on Scotts, Singapore
- The Pizza Company
- AIG, Kuala Lumpur, Malaysia
- Allstate **
- Amica Insurance
- California Compensation Insurance
- California State Automobile Association **
- Dallas Life Underwriters
- Farmers Insurance
- General Insurance Agents of Maui
- Independent Insurance Agents of America **
- Independent Insurance Agents & Brokers of CA
- Independent Insurance Agents of CO **
- Independent Insurance Agents of HI **
- Independent Insurance Agents of ME **
- Independent Insurance Agents of MI **
- Independent Insurance Agents of MN
- Independent Insurance Agents of NE **
- Independent Insurance Agents of NY **
- Independent Insurance Agents of TX **
- Independent Insurance Agents of WI **
- Insurance Educational Association **
- Liberty Mutual
- Nationwide Insurance **
- Professional Independent Ins. Agents of MI **
- Professional Insurance Agents of NY
- New York Life Insurance **
- San Francisco Life Underwriters
- San Jose Life Underwriters
- Santa Cruz Life Underwriters
- Sedgewick James & Company **
- Society for Insurance Trainers & Educators **
- Sullivan Payne
- Tennessee Farmers Insurance
- Travelers/EBS
- Vancouver Life Underwriters **
- West Bend Mutual Insurance **
- Aramco Oil Company **
- Fetzer Winery
- General Foods
- Levi-Strauss
- Plantronics **
- Shure Brothers
- WaterFurnace International *
- American Society of Hospital Food Service Administrators
- Amgen
- Camino Medical Group **
- Community Hospital of Santa Cruz
- Cutter Biological
- Dominican Hospital **
- Hawaii Nurses Association **
- Mission Bio
- Richard Carr Physical Therapy
- Stanford University Hospital **
- Sunnyvale Medical Clinic **
- Unilab, Manila
- United Blood Services
- Contempo Realty
- Electronic Realty Association
- Grubb & Ellis
- J.R. Parrish
- Old Republic Title **
- Pacific Union **
- San Jose Board of Realtors
- Santa Clara County Escrow Association **
- Santa Clara Land Title
- San Mateo Board of Realtors **
- Santa Cruz Board of Realtors **
- Any Mountain Ski Shops **
- Lullaby Lane Baby Superstore
- Macys
- McWhorter’s Stationers **
- National Glass
- Santa Cruz Beach Boardwalk **
- Vallco Fashion Park
- Hello Direct **
- Institutional Financial Services **
- Jostens
- Magazine Publishers Conference
- Regis McKenna Incorporated **
- Skyway Freight Systems **
- Ware Fletcher Law Firm
- Weight Watchers
- Bekins Moving & Storage
- California Moving & Storage Association **
- Mineta San José International Airport **
- National Moving & Storage Association **
- New Jersey Warehouseman’s Association
- Northwest Moving & Storage Association **
- Singapore Airlines
- Southwest Warehouse & Transfer Association **
- Toyota Motor Credit Corporation
- East Kentucky Power
- GTE of California
- Hawaiian Electric **
- Northern States Power
- Ohio Edison
- Pacific Gas & Electric
Client 1-Page Case Studies & Results
Leadership/Management
- Increase senior managers’ leadership skills
- Develop management and leadership skills in technical leads/supervisors
- Enhance management/leadership skills through year-long Management Academy
- Encourage industry executives to share best practices
Sales/Customer Service
- Increase average revenue per customer
- Improve customer satisfaction scores
- Re-engineering the customer experience
- Increase skills in dealing with upset customers in high-volume call center
- Build ongoing customer service and team skills within key department
- Increase sensitivity and customer focus for airport Parking Control Officers (PCOs)
- Give CEO-conference attendees customer service solutions in highly customized keynote speech
- Turn parking cashiers into “Customer Service Ambassadors”
- Create increased customer awareness in all company event
- Transform key County department into customer-focused team
- Rekindle customer awareness with a custom-designed game show for all-company event
- Get new hires up and running quickly with self-study customer service training program
Communication/Team Building
- Enhance team cooperation in newly-restructured group
- Foster influencing skills in unpopular department
- Eliminate toxic relationships between key team members
- Strengthen team communication for Sheriff’s Department
