It’s an understatement to say that the office workers’ world has dramatically changed since the pandemic began. Many managers wonder how exemplary managers have dealt with the challenges, and capitalized on the gains of the new way to work. I recently interviewed...
Blog
It’s not a training problem; it’s a management problem.
During my course for new managers, we discussed how to train your staff to ensure they were following proper standard operating procedures. Erica shared an issue with her staff. They were not doing a time-saving task a new way, even though she'd demonstrated it...
10 Ways to Enhance Psychological Safety on WFH Teams
Ask how team members are coping. Regularly check in during one-on-ones by asking how they're doing with life right now, not just your work life. Explain that if you know what's concerning them, you might be able to help. (Note: although there are reports of people...
A True Rock Star!
I drove onto the rockery's automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it's muddy. When I drove back onto the scale, a...
Be my guest at my BrighTalk Global HR Summit digital keynote
There's no charge! Leadership Lessons from Silicon Valley Create High-Performing Remote Teams How can you take lessons learned about team leadership from Silicon Valley companies and apply them to your work-from-home team? Rebecca will share research from Silicon...
Certified Virtual Presenter
For years, I’ve loved traveling globally giving keynotes and training to clients. Now that we are unable to do that, I’m delighted to announce that I’ve passed the test for the Certified Virtual Presenter designation. The certification assesses competency in...
Arrogance Foils Excellence
Have you encountered a know-it-all? Someone who seemingly knows much more than most on nearly all topics. Someone who would be loathe to utter, "I didn't know that." Someone who dismisses genuine experts. Someone who claims to an authority without any...
Ego Is a Renewable Resource
Ego is often thought of as a negative, as in "He has a big ego." But the dictionary defines it as "a person's sense of self-esteem or self-importance." We value healthy self-esteem. Sometimes we are afraid to try something new, concerned that we'll fail and our ego...
Reassessing During Your “Recessment”
I made up the word "recessment" to express my feelings -- and perhaps yours -- during this time of self-isolation, assuming you and your loved ones are well and practicing safe behaviors, and you aren't an essential worker working outside the house. (Granted,...