Irritants Are Your Teachers * You fume at the inconsiderate driver coming from your left who doesn't turn on his right turn signal, causing you to wait longer than needed to turn right into his lane. * You start counting how frequently your friend uses his catch...
Turn Judgment into Curiosity What do experiencing unfamiliar cultures, and unusual behavior in one's own area have in common? You have a choice about how to react to behaviors that don't make sense to you. You can think the local women are silly (or worse) to wear...
It’s an understatement to say that the office workers’ world has dramatically changed since the pandemic began. Many managers wonder how exemplary managers have dealt with the challenges, and capitalized on the gains of the new way to work. I recently interviewed...
During my course for new managers, we discussed how to train your staff to ensure they were following proper standard operating procedures. Erica shared an issue with her staff. They were not doing a time-saving task a new way, even though she'd demonstrated it...
Ask how team members are coping. Regularly check in during one-on-ones by asking how they're doing with life right now, not just your work life. Explain that if you know what's concerning them, you might be able to help. (Note: although there are reports of people...
I drove onto the rockery's automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it's muddy. When I drove back onto the scale, a...
There's no charge! Leadership Lessons from Silicon Valley Create High-Performing Remote Teams How can you take lessons learned about team leadership from Silicon Valley companies and apply them to your remote team? Rebecca will share research from Silicon...
For years, I’ve loved traveling globally giving keynotes and training to clients. Now that we are unable to do that, I’m delighted to announce that I’ve passed the test for the Certified Virtual Presenter designation. The certification assesses competency in...
Have you encountered a know-it-all? Someone who seemingly knows much more than most on nearly all topics. Someone who would be loathe to utter, "I didn't know that." Someone who dismisses genuine experts. Someone who claims to an authority without any...
