What makes someone stand out as a true professional? Is it their deep knowledge of their job? Their pleasant attitude and cooperation? Their willingness to tackle tough topics and projects? The ability to creatively problem solve? Yes. All of these. Additionally, an...
Nearly everyone I’ve known has said they want honest feedback on areas they can improve. Hearing this, some perceive it as an invitation to be mean. Sometimes really mean. Insulting. Demeaning. Humiliating. Abusive. No matter how much we say we want honest, blunt...
A pal has been a supervisor at our local hardware store for eight years. He recently shared a story about Eric, the new general manager — someone who’d never worked in a hardware store and was hired about 6 months ago. Eric is a nice guy, but he doesn’t see how he’s...
“Take calculated risks. That is quite different from being rash.” —George S. Patton from a letter to Cadet George S. Patton IV, June 6, 1944 Taking calculated risks means boldness with forethought. It means weighing the outcome and avoiding unwise action. A calculated...
“Do or die!” “Don’t give up the ship!” “Damn the torpedoes and full speed ahead!” Military expressions are valuable during war when the price of failure is death. But they lose impact in our business or private life: failure is not quite as final. However, these...
This is a brief clip on Google's Project Aristotle. This information is also included in my book, Leadership Lessons from Silicon Valley: How to Survive and Thrive in Disruptive Times, which can be ordered here. https://youtu.be/30oGm-ijMAY
In leadership training, participants are typically told how important listening is. Yet few heed the advice. I can understand why. Often, it's because we already think we are good listeners. But how a leader listens is more crucial than one's listening style as a...
Some people are drawn to forceful leaders. Others appreciate leaders who have a gentler approach. I -- and many others -- find the combination of vulnerability plus strength is compelling. Many people feel connected to others who are willing to show humility, admit...
What a delight to receive a special gift a week after I spoke at the San Diego Professional Coaches Alliance. It wasn't a plaque, mug, or letter opener (although they did give me a great water bottle at the event). It was this wonderful recap article of my talk in...