by Rebecca Morgan | Jul 28, 2020 | Customer Service
I drove onto the rockery’s automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it’s muddy. When I drove back onto the...
by Rebecca Morgan | Mar 22, 2018 | Customer Service, Management Training
As a consumer, you may commonly hear yourself express your frustration with software, a website or an app. “What were they thinking?” you may ask when something doesn’t work as you think it should. Some companies involve customers during the design...
by Rebecca Morgan | Sep 29, 2017 | Customer Service, Management Training
I ordered new business cards 10 days ago, paying extra to ensure they would arrive in time for a conference I’m attending next week on Wed. This morning (Friday) I received a call from a woman in Memphis saying she had received my business cards! I immediately...
by Rebecca Morgan | Oct 7, 2016 | Customer Service
I am pleased to share Pete Mockaitis’ interview of me on his “How to Be Awesome at Your Job” show.
by Rebecca Morgan | Dec 23, 2015 | Customer Service
We’ve just updated our project success samples/case studies to include some recent engagements. See if any of these might offer some new ideas for your challenges. Leadership/Management Increase senior managers’ leadership skills Develop management and...
by Rebecca Morgan | Dec 1, 2015 | Customer Service, Developing People
I love it when clients want to ensure their customers have a positive experience with every interaction. So I was thrilled with a previous client called to ask me to help them re-engineer their customer processes. We began with how the customer first encounters the...
