Savvy Communication Skills
Communication is the highest sought-after skill, yet organizations find it difficult to find people with stellar skills. These programs help strengthen this essential skill.
Savvy Communication Skills
- Interpersonal Communication Savvy
- The Power of Our Words
- Encouraging Healthy Disagreement and Reducing Unhealthy Conflict
Interpersonal Communication Savvy
Have you had colleagues with whom you just couldn’t communicate? Do you know people with whom you “talk the same language” and others who seem to be talking Martian? Would you like to understand how to communicate with your co-workers, managers, and customers so they will be most responsive to your requests and ideas?
In this upbeat and interactive program, we’ll discuss how to identify and understand the four primary communication approaches. Through the use of the Everythng DiSC profile, video vignettes, and exercises, you’ll walk out with a clear understanding of your communication approach and the approaches of others. You’ll know how to adapt your approach to better communicate with others.
Key Benefits of Attending:
You’ll have insights into your own behaviors and motivations as well as of those around you.
When you understand yourself better, you can then understand how your approach may affect others. You’ll see how you’ve been effective, and have a better understanding of when this approach has been ineffective.
You’ll walk out with an appreciation and strategy for communicating more effectively with the people around you.
As you know, people are different. You’ll walk out with a new understanding, respect and value for how to work more effectively with those differences.
You’ll develop strategies for working with others to increase productivity.
You’ll enhance your effectiveness in accomplishing tasks by improving your relationships with others.
Objectives:
Participants will:
• Discover their primary communication approach.
• Know how to capitalize on behavioral strengths.
• Increase appreciation of different approaches.
• Understand how to read others’ communication approach.
• Anticipate and minimize potential conflicts with others.
• Identify how to modify behaviors to better communicate.
45 minutes to 2-days
The Power of Our Words
“Words not only affect us temporarily—they change us.”—David Riesman, The Lonely Crowd
Our words are much more powerful than we give them credit for. We take our words for granted, because we say so many in a day. We don’t take the time to think through “How might my comment leave the receiver? Feeling respected— or diminished? Feeling better about himself—or worse?”
This inspiring talk is an in-depth look at how others’ words affect us, and how our words can affect others. Every audience member has been hurt by other’s words, but they often haven’t seen how their words affect prospects, customers and co-workers.
Rebecca shares the insights with humor, warmth, and an honesty not often seen from the platform. The program is touching and insightful, as well as humorous, and illustrated with original stories.
Key Benefits of This Program
You’ll have a new awareness of how impactful your words are.
Most of us don’t fully comprehend how much weight our words can have on those around us.
You’ll have a new appreciation for being more conscious of your word choice.
Sometimes our words just slip out without thinking. We can hurt others without ever knowing it.
You can help someone feel great with a few well-chosen, sincere words.
A few heartfelt words, spoken at the right time can help the receiver feel great about their report, or help them see what appears to be a disaster isn’t as they see it.
You’ll learn how to tell the truth caringly, even when the truth isn’t pretty.
No one wants to be patronized or coddled. Sometimes the truth is hard to swallow, but it’s easier when it’s expressed with care and sensitivity.
Objectives
Participants will:
• See how their words can affect others
• Understand why his/her words are so powerful
• Know how to be sensitive to and edit his/her word choices to have a positive impact
• Know the key components to giving honest feedback caringly
45 minutes to full day
Key Benefits of This Program
Objectives:
