by Rebecca Morgan | Jul 14, 2021 | Developing People
Turn Judgment into Curiosity What do experiencing unfamiliar cultures, and unusual behavior in one’s own area have in common? You have a choice about how to react to behaviors that don’t make sense to you. You can think the local women are silly (or worse)...
by Rebecca Morgan | May 7, 2021 | Developing People, Management Training
It’s an understatement to say that the office workers’ world has dramatically changed since the pandemic began. Many managers wonder how exemplary managers have dealt with the challenges, and capitalized on the gains of the new way to work. I recently interviewed...
by Rebecca Morgan | Apr 27, 2021 | Developing People
During my course for new managers, we discussed how to train your staff to ensure they were following proper standard operating procedures. Erica shared an issue with her staff. They were not doing a time-saving task a new way, even though she’d demonstrated it...
by Rebecca Morgan | Aug 26, 2020 | Developing People, Management Training
Ask how team members are coping. Regularly check in during one-on-ones by asking how they’re doing with life right now, not just your work life. Explain that if you know what’s concerning them, you might be able to help. (Note: although there are reports...
by Rebecca Morgan | Jul 28, 2020 | Customer Service
I drove onto the rockery’s automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it’s muddy. When I drove back onto the...
