by Rebecca Morgan | Apr 27, 2021 | Developing People
During my course for new managers, we discussed how to train your staff to ensure they were following proper standard operating procedures. Erica shared an issue with her staff. They were not doing a time-saving task a new way, even though she’d demonstrated it...
by Rebecca Morgan | Aug 26, 2020 | Developing People, Management Training
Ask how team members are coping. Regularly check in during one-on-ones by asking how they’re doing with life right now, not just your work life. Explain that if you know what’s concerning them, you might be able to help. (Note: although there are reports...
by Rebecca Morgan | Jul 28, 2020 | Customer Service
I drove onto the rockery’s automobile scale so the staff could weigh my car before I added some flagstone pavers for my new garden paths. I carefully picked out 30 foot-sized flat stones so I could tend my plants when it’s muddy. When I drove back onto the...
by Rebecca Morgan | Jul 19, 2020 | Management Training
There’s no charge! Leadership Lessons from Silicon Valley Create High-Performing Remote Teams How can you take lessons learned about team leadership from Silicon Valley companies and apply them to your remote team? Rebecca will share research from...
by Rebecca Morgan | Jun 16, 2020 | Misc.
For years, I’ve loved traveling globally giving keynotes and training to clients. Now that we are unable to do that, I’m delighted to announce that I’ve passed the test for the Certified Virtual Presenter designation. The certification assesses competency in...
