by Rebecca Morgan | Jun 23, 2009 | Misc.
I’d been putting off buying an iPhone for several reasons, but a key one was the horror stories I’d heard about the AT&T customer service. I was a happy Verizon customer, often being amazed at the great customer service when I called in with a...
by Rebecca Morgan | May 30, 2009 | Misc.
Buca di Beppo has been running a series of coupons to lure customers to their restaurants. Unfortunately, once they’ve accomplished that, they don’t create an experience that has customers wanting to come back. Here’s my recent experience. I arrived...
by Rebecca Morgan | May 5, 2009 | Misc.
After conducting a day-long seminar on Interpersonal Communications in Batam, Indonesia, I decided to relax for a few days at the island’s rustic but peaceful ocean front KTM Resort. The manager, Ms. Rina, took very good care of me, situating me in a deluxe...
by Rebecca Morgan | May 2, 2009 | Misc.
My 7-night stay at Brunei’s fabulous Empire Hotel began at the lobby door. The Manager on Duty greeted me by name as I entered the exquisite lobby. Quite a feat for a 450-room hotel. At the front desk I was informed I’d have free Internet via DSL....
by Rebecca Morgan | Feb 27, 2009 | Misc.
Companies can pay millions of dollars in advertising their superior service. But if their staff doesn’t actually deliver that service, all that advertising does is set up expectations that aren’t met, then you get unhappy customers. I was excited about...
by Rebecca Morgan | Feb 24, 2009 | Misc.
In this economy, every employee must become a salesperson. You can’t afford to have anyone on staff who isn’t doing some marketing effort. You may think that accounting, HR, facilities, and other support staff are immune from cementing relationships with...
