by Rebecca Morgan | Jul 27, 2008 | Misc.
Today I expected the brief 1-hour flight from Penang, Malaysia to Singapore to be uneventful. Instead, however, I was treated to anther example of Singapore Airlines above-and-beyond service. The flight was reasonably empty, so I took the opportunity to ask the lead...
by Rebecca Morgan | May 23, 2008 | Misc.
Today our posting is by guest author Valerie Cade, who is a world-wide authority and speaker on workplace bullying and author of Bully Free at Work™. Since some upset customers are bullies, we thought this article would be useful to you. _________________ Many people...
by Rebecca Morgan | May 21, 2008 | Misc.
My friend, internationally acclaimed concierge-level service speaker Holly Steil and I were talking about what constituted world-class service. I had just returned from Malaysia and Singapore where I stayed in 4- and 5-star hotels. I gave her a few examples of what I...
by Rebecca Morgan | May 20, 2008 | Misc.
I was returning the $200 Z-Coil sports shoes I thought would help my heel pain. I’d purchased them the previous week with the provision I could return them with no restocking fee if my physical therapist didn’t approve of how they supported my feet. It...
by Rebecca Morgan | Feb 5, 2008 | Misc.
In Agra, our group descended the stairs into the marble shop where ten men sat on the floor before us. We seated ourselves on the long bench to observe their craft. Sam, the shopkeeper and guide, walked us through the making of the intricate marble tabletops, boxes,...
by Rebecca Morgan | Nov 19, 2007 | Misc.
I’ve recently learned about two leaders who exemplify outstanding corporate customer service leadership. They are in an industry not known for innovation — automobile sales and service. Rita and Rick Case now own 14 dealerships in 3 states with nearly 1000...
