by Rebecca Morgan | Feb 10, 2008 | Developing People
The last seminar in Singapore was for 90 cabin crew of Singapore Airlines. I’d flown from SFO to Singapore as well as to and from India on Singapore Airlines, so had scrutinized the staff and their service. I had plenty of examples to sprinkle in my presentation...
by Rebecca Morgan | Feb 5, 2008 | Misc.
In Agra, our group descended the stairs into the marble shop where ten men sat on the floor before us. We seated ourselves on the long bench to observe their craft. Sam, the shopkeeper and guide, walked us through the making of the intricate marble tabletops, boxes,...
by Rebecca Morgan | Feb 3, 2008 | Developing People
In Singapore, I was honored to work with superb clients. Thanks to Philip Tan of Professional Sales & Marketing, I spoke to 700 financial advisors for a very large insurance company. Philip exemplified customer service and follow through, making sure the client...
by Rebecca Morgan | Feb 1, 2008 | Developing People
I spent all of January in Singapore and India, so got to observe lots of good and bad sales and service techniques. Two of the weeks were vacationing in India with 17 North American women, and two were working in Singapore. (I delivered ten presentations in 8 days....
by Rebecca Morgan | Dec 20, 2007 | Developing People
A friend and I scheduled a special holiday lunch at one of the finest San Francisco hotels. Unfortunately, the service we received was less than we’d get at a take-out restaurant. Let me share the story and then examine what could have been done. * We arrived at...
