by Rebecca Morgan | Aug 15, 2015 | Customer Service
There was no signage touting “Free side order for new customers.” Nothing to suggest I’d get a gift. So imagine my delight upon telling the cashier I was new to Smashburger and him comping me the fries I’d ordered with my burger. Astonished, I...
by Rebecca Morgan | Jul 30, 2015 | Customer Service
I had to sign some documents at a bank as Board Secretary of Together We Can Change the World. I called the bank officer and arranged to come in the next day. I called her on the appointed day to tell her I’d be there in 20 minutes. When I arrived, I had to wait...
by Rebecca Morgan | Jul 15, 2015 | Developing People
You’ve heard the old adage, “There is no such thing as trying; you either do it or you don’t.” I had a recent experience with this. Perhaps my lesson will be useful to you. I had been trying to lose weight for many years. I worked out...
by Rebecca Morgan | Jun 30, 2015 | Developing People
Sometimes we have opportunities to examine who we are in a new context that is a metaphor for how we approach life. Recently I had such an opportunity to see if I was more likely to take an exciting path or a more mundane one. A few months ago I spoke on an 11-day...
by Rebecca Morgan | Jun 20, 2015 | Customer Service
Weeks before we arrived, I’d been communicating with the 5-star hotel’s liaison to ensure my group of 10 could get checked in as quickly as possible as we had to leave within 45 minutes of our arrival at the hotel. The last time we stayed there, we loved...
