by Rebecca Morgan | Jun 14, 2015 | Customer Service
Arriving at the Singapore Airport, I saw a man with “Grand Hyatt” on his clipboard. I approached him, asking if they provided a shuttle. He said no, but he could arrange a town car. After confirming the price would be double that of a cab, I told him...
by Rebecca Morgan | Jun 5, 2015 | Misc.
One of the projects Together We Can Change the World supports is building wells in poor villages near Siem Reap, Cambodia. Each Spring, our group visits the new wells we’ve funded and we meet the families they serve. When we visited this well in May, we learned...
by Rebecca Morgan | May 31, 2015 | Developing People
Lecture is boring. Discussion is better as it makes participants think. But the best method for creating impactful insights is through meaningful activities. These can mix fun with powerful lessons, if facilitated properly. This Spring I had the honor of working with...
by Rebecca Morgan | May 25, 2015 | Customer Service
Sometimes an organization empowers their people to go way above and beyond for their customers. We hear about these examples but rarely experience them ourselves. I’m happy to report I was the recipient of such largess. Staying again at Singapore’s Royal...
by Rebecca Morgan | May 17, 2015 | Customer Service, Developing People
I was in the second leg of a trip from San Francisco to Singapore via Japan Airlines. Normally, I have no beef with JAL as I find their crews generally friendly and helpful. After the first leg — an 11-hour flight where an equipment change landed me in a middle...
