by Rebecca Morgan | Jan 23, 2015 | Customer Service
Mr. Gui, whose name I learned when he introduced himself upon my entering his taxi, was an unusual cab driver. I have ridden in many cabs around the world and I can say that he was among the top 5 I’ve ever encountered. He arrived at 6:30 am to take me from the...
by Rebecca Morgan | Jan 16, 2015 | Developing People
We were entranced when we met 3-year-old Gaa at the Good Shepherd Sisters Hands of Hope sewing center in Nang Khai, Thailand during our Together We Can Change the World visit. Gaa is an exuberant child, full of energy and laughter. He was the only child at the center...
by Rebecca Morgan | Jan 15, 2015 | Developing People
If we were rescued at the last minute in a war-torn country, we would be eternally grateful to those involved in the rescue. Few — if any — of us would expect to hear the rescuer said we changed their life. But before I tell that story, let me give you...
by Rebecca Morgan | Jan 14, 2015 | Developing People
It was a beautiful sunny day in Vientiane, Laos. One of my travel buddies, Susan, and I decided to rent bicycles ($3/day) and explore the Mekong River shoreline bike path 3 blocks away. Most of the way we had the path to ourselves, but occasionally we’d come...
by Rebecca Morgan | Jan 10, 2015 | Customer Service
You expect 5-star hotels to provide more than basic amenities to their guests. But it is a joy to see how much a hotel’s designers think about the details of customer experience. It was a particular delight to uncover the many extras provided by this hotel. As I...
