by Rebecca Morgan | May 25, 2014 | Customer Service, Developing People
In my experience, lots of people say yes to things they never provide. Some people even volunteer to do something that never materializes. And they don’t even have the professionalism to get back to the person or group to whom they committed to tell them they...
by Rebecca Morgan | May 17, 2014 | Developing People
Augustus, almost age 4, decided to do a good deed. His family had a burgeoning orange tree so he asked his mom if he could set up an orange juice stand in front of the house. Being a supportive mom, Merritt said yes. Augustus said that we wanted to use the money to...
by Rebecca Morgan | May 13, 2014 | Customer Service
When in Cambodia, I love to get pampered. It’s easy to do since you can get a 1-hour massage for $8. So the first few days of my recent trip I tried various massage places, spending as little as $3.50 for a 1-hour massage during its “happy hour”...
by Rebecca Morgan | May 5, 2014 | Customer Service
On my recent 2.5-week trip to Cambodia, Thailand and Myanmar, I had the blessing of staying in 5-star hotels. However, there was a notable difference in how each treated its customers. In Cambodia, my room had wooden shutters between the shower and the bedroom, a...
by Rebecca Morgan | Apr 30, 2014 | Customer Service
Many companies like to show their appreciation for loyalty by adding extras to their repeat customers’ experience. It’s common in hotels to upgrade their loyal customers with in-room treats. While I never expect these, I appreciate them even if the item...
