by Rebecca Morgan | Jul 23, 2012 | Customer Service
There’s no way to watch what each of your employees does. So you have no idea if some of them are actively refusing requests from potential customers that would be pure profit. I watched this concept in action this week. A friend and I ordered a shared limo...
by Rebecca Morgan | Jul 22, 2012 | Developing People
After our trip toTurkey to be part of a group of Americans to be the conversational English practice for a group of Turkish school kids, this article was published on the Turkey Ministry of Environment and Forestry website about our group. This is a rough translation....
by Rebecca Morgan | Jul 19, 2012 | Developing People
It’s easy to get angry and defensive when someone accuses you of something you didn’t do. Yet have you examined if you speak in accusatory language? For example, a colleague didn’t get a recent email I’d sent. When discussing this, he said,...
by Rebecca Morgan | Jul 11, 2012 | Customer Service
I admit it, I’m jaded. My experiences with most government employees has been negative. Most of the ones I’ve encountered have had lackadaisical attitudes and full of “I can’t do that” verbiage, rather than seeing if they can find a...
by Rebecca Morgan | Jul 2, 2012 | Developing People
I’m accompanying a dozen Turkish students on a bus going to the Aegean Sea for a boat ride. I’ve joined with other Americans whose purpose is to spend a week with these kids helping them with conversational English through the EngliverCity English school....
