by Rebecca Morgan | Feb 22, 2011 | Customer Service
Read the AmEx OpenForum article interviewing me on “4 Steps for Handling a Surge in Customer Complaints.”
by Rebecca Morgan | Feb 18, 2011 | Management Training
Jerry Lewis is known for his rubbery face, silly body language and odd voices. Why would a well-respected business presenter want to do anything like Jerry Lewis? After all, you have important ideas and information to impart. To be anything but serious would cast...
by Rebecca Morgan | Jan 26, 2011 | Customer Service, Management Training
I was interviewed today by a reporter writing a story on what businesses should do when they have an influx of complaints. Here are my responses to her questions. What to do if you have a sudden increase in customer complaints? At the first sign of an influx, increase...
by Rebecca Morgan | Jan 15, 2011 | Misc.
I love the Elephant Bar restaurant. They have yummy, fresh food for reasonable prices and cheerful, efficient servers. I love that they list the calorie count after each item. And I especially love their half-price appetizers during happy hour. So imagine our...
by Rebecca Morgan | Dec 30, 2010 | Customer Service
I hate to shop. I’m an in-between size and find it difficult to find what looks good at a reasonable price. Years ago I discovered the services of department store personal shoppers. They don’t cost anything for their services and aren’t high...
