by Rebecca Morgan | Aug 26, 2010 | Misc.
As a presenter, you know that your audiences are increasingly environmentally conscious. How do presenters incorporate more green solutions without reducing your presentations’ impact on our audiences? How can you make your sessions greener? And how can you run...
by Rebecca Morgan | Aug 20, 2010 | Developing People
My friend Laura Stack’s latest, extraordinary book was released in bookstores recently. After 18 years studying the art and science of personal productivity, Laura reveals the six behaviors high-achieving professionals demonstrate over their lower-performing peers in...
by Rebecca Morgan | Aug 10, 2010 | Customer Service
At the end of a recent call to a well-known company’s customer service department, the rep told me to email her a pic of the item in question and gave me her email address that included her name. I wrote down her last name as I heard it, Sutherland. I repeated...
by Rebecca Morgan | Aug 4, 2010 | Customer Service
No one likes a surprise bill. Whether if it’s for more than expected, or for something you thought was included in the price. So when should any extra charges be discussed? Common sense says they should be discussed before the service is provided or the product...
by Rebecca Morgan | Jul 13, 2010 | Customer Service, Developing People
Organizations can assume that their customers are as educated on their internal processes as their employees are. This assumption will cause customer alienation if practiced too frequently. For example, because of staff cutbacks, the library has done a very good job...
