by Rebecca Morgan | Sep 15, 2009 | Management Training
The landscape supply dump truck had piled my shredded redwood at the curb next to my driveway the day before my trash pick up. That same day, twenty-five feet away at the far end of my property, we piled the leaves and yard clippings for pick up by the yard-waste...
by Rebecca Morgan | Sep 12, 2009 | Misc.
The upscale Houston hotel had just opened two weeks earlier. The hotel was appointed with trendy, hip furniture throughout. My corner room was no different. But just because it looked good, didn’t mean the staff was up to par. As I unpacked I opened a drawer to...
by Rebecca Morgan | Aug 18, 2009 | Misc.
She was petite at 5’2″, maybe weighing 115 lbs. As the door to her Park SFO off-airport bus opened so I could board, she rose from her driver’s seat to stand in the doorway. She said hello with a big grin and reached out her hand to take my first...
by Rebecca Morgan | Jul 27, 2009 | Developing People
Managers scratch their heads when observing their staff, wondering, “What makes some employees exemplars of customer service, and some far below par?” While motivated — and de-motivated — employees often act on their own, it’s their...
by Rebecca Morgan | Jul 19, 2009 | Misc.
Do you honor what your employees promise? Like millions of other homeowners, I recently applied to refinance my mortgage at a lower rate. When a very low rate was advertised on my financial institution’s web site, I acted so I could lock in the rate. Wednesday...
