by Rebecca Morgan | Jul 18, 2009 | Misc.
Are your processes designed for your staff’s convenience or your customers’? I love my library. It’s steps away from me, just across an adjacent street. I order books online, then pop over and pick them up. So convenient. But not everything in this...
by Rebecca Morgan | Jul 17, 2009 | Developing People, Management Training
I needed to have a document not only notarized, but “medallion-ized,” which only the manager or assistant manager can do at my credit union. I called the manager to make sure he’d be there when I arrived and we set a time to meet. I appeared at the...
by Rebecca Morgan | Jul 16, 2009 | Misc.
Sensitive service from Prudential My father died a few months ago and left us with a maze of assets to sort out. We found two life insurance policies with Prudential so filed the proper paperwork. Within a few days of receipt, Andrea, an amazing helpful claims...
by Rebecca Morgan | Jul 15, 2009 | Developing People, Management Training
Lightning Source lightens my load Lightning Source is a provider of short-run and print-on-demand book publishing for small publishers like me. I’d researched dozens of short-run printers for my latest books, and decided on Lightning Source because of the many...
by Rebecca Morgan | Jul 10, 2009 | Misc.
How do you celebrate those who’ve make you successful? A friend has a license to teach a nationally branded form of exercise. He’s been doing it for 25 years, running a successful business of 10 classes/week with 50-100 students per session. It is...
