by Rebecca Morgan | Jul 2, 2009 | Developing People
Tech support has been the bane of many companies. Watching their costs skyrocket, many began charging for tech support beyond a limited time frame. Many (most?) tried outsourcing to India and the Philippines, but some have pulled back to US-based support after their...
by Rebecca Morgan | Jun 23, 2009 | Misc.
I’d been putting off buying an iPhone for several reasons, but a key one was the horror stories I’d heard about the AT&T customer service. I was a happy Verizon customer, often being amazed at the great customer service when I called in with a...
by Rebecca Morgan | Jun 18, 2009 | Developing People
Have you ever written the wrong word and got egg on your face? Ever tripped up your readers with fuzzy word choices that confuse them? Those who wrestle with words can find ourselves wondering if we’ve picked the right one. Is it compliment or complement? Waver...
by Rebecca Morgan | Jun 4, 2009 | Developing People
My friends at SupportIndustry.com are offering a free white paper, “Best Practices for Coaching Your Support Team to Handle Anything.” It provides a step-by-step game plan for solving your support agents’ worst nightmares, based on the author’s...
by Rebecca Morgan | Jun 3, 2009 | Management Training
You can save money by piggybacking with my other clients. If you want to explore what I could do to help your people be more effective, contact me ASAP so I can work you into my travel schedule. Or get several companies together for a presentation. Or gift your...
