by Rebecca Morgan | May 30, 2009 | Developing People, Management Training
Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight (eBook) — This book is full of examples of superior customer service … and below par service. Following each example are questions to...
by Rebecca Morgan | May 30, 2009 | Misc.
Buca di Beppo has been running a series of coupons to lure customers to their restaurants. Unfortunately, once they’ve accomplished that, they don’t create an experience that has customers wanting to come back. Here’s my recent experience. I arrived...
by Rebecca Morgan | May 9, 2009 | Developing People, Management Training
They were hungry for information on how to make their trainings more engaging. The 500 attendees at my session at the Singapore HR Summit were from a myriad of SE Asian industries. My session, “How to Enliven Training Using Gimmicks, Games and Gizmos”...
by Rebecca Morgan | May 5, 2009 | Misc.
After conducting a day-long seminar on Interpersonal Communications in Batam, Indonesia, I decided to relax for a few days at the island’s rustic but peaceful ocean front KTM Resort. The manager, Ms. Rina, took very good care of me, situating me in a deluxe...
by Rebecca Morgan | May 4, 2009 | Developing People, Management Training
Last week I had the honor of conducting a 5-day leadership, communication and presentation skills course for 25 senior managers at Bank Islam Brunei Darussalam. The group was fabulous. They were hungry for information to be better leaders and communicators. They...
