by Rebecca Morgan | Jan 16, 2009 | Developing People, Management Training
What makes a hotel 7-star? How do the hire and train staff to ensure service literally fit for kings? Dubai’s world-famous Burj Al Arab hotel holds the answers. Our guide, the gracious and delightful Jonathan Evans, Manager of Learning and Development, took...
by Rebecca Morgan | Jan 8, 2009 | Developing People, Management Training
Stellar employees highly value enhancing their skills. Studies show that professional development is a key factor in attracting and retaining top talent. So what do you do if your professional development budget is slashed? You get creative. And we’ll help....
by Rebecca Morgan | Jan 5, 2009 | Developing People
Their job is to prevent any contraband from entering the US. But did these Customs officials have to be so darned surly in the process? Some enforcement officers believe that they need to be human pit bulls and project an air that would have scofflaws cower. I beg to...
by Rebecca Morgan | Jan 2, 2009 | Misc.
My friend and I had looked forward to this catch-up lunch. The restaurant was busy even though it was only 11:30. Upon sitting down, I informed our server I wanted to buy one of their special “free pizza with gift card” deals. I gave her my credit card and...
by Rebecca Morgan | Sep 28, 2008 | Misc.
The guys at Willow Glen Bicycles in San Jose keep knocking my socks off with their service! Dick and his crew are the kindest, most generous and knowledgeable bike staff around. I’ve watched them take care of the most proficient cyclist with thousand-dollar bikes to...
