by Rebecca Morgan | Sep 15, 2008 | Misc.
The just-launched site, iLearningGlobal (iLG), is a great training tool for corporate employees, small-business owners, and individuals interested in sharpening their skills. It is an amazing way to learn from some of the world’s greatest minds in success,...
by Rebecca Morgan | Sep 15, 2008 | Misc.
I’d stayed at the Bejaya Time Square Hotel on my last visit to Kuala Lumpur a few months ago. It’s a nice business hotel attached to a very large mall. My previous room was a junior suite with a small kitchen area and living room, and Internet access via a...
by Rebecca Morgan | Sep 14, 2008 | Misc.
Some hotels claim to have superb service. Others actually provide it. Here’s an example of some of the outstanding service I received on my recent stay at the Amara Singapore. Arriving at 6:00 a.m. from my overseas flight, I was informed I needed to check back...
by Rebecca Morgan | Aug 11, 2008 | Misc.
In a recent vacation to Lake Placid, NY, I was taken down a winding country road to South Meadow Farm. We entered the small room attached to the barn which displayed a large variety of local food stuffs. We were tempted by shelves of maple syrup (light-, medium-, and...
by Rebecca Morgan | Jul 30, 2008 | Developing People, Management Training
Are your staff putting themselves in your customers’ shoes, thinking through the customer experience? Does your staff help your customers save time, money and aggravation, rather than causing more of these? Twice recently, with two different reps at my travel...
