by Rebecca Morgan | Jul 27, 2008 | Misc.
Today I expected the brief 1-hour flight from Penang, Malaysia to Singapore to be uneventful. Instead, however, I was treated to anther example of Singapore Airlines above-and-beyond service. The flight was reasonably empty, so I took the opportunity to ask the lead...
by Rebecca Morgan | May 23, 2008 | Misc.
Today our posting is by guest author Valerie Cade, who is a world-wide authority and speaker on workplace bullying and author of Bully Free at Work™. Since some upset customers are bullies, we thought this article would be useful to you. _________________ Many people...
by Rebecca Morgan | May 21, 2008 | Misc.
My friend, internationally acclaimed concierge-level service speaker Holly Steil and I were talking about what constituted world-class service. I had just returned from Malaysia and Singapore where I stayed in 4- and 5-star hotels. I gave her a few examples of what I...
by Rebecca Morgan | May 20, 2008 | Misc.
I was returning the $200 Z-Coil sports shoes I thought would help my heel pain. I’d purchased them the previous week with the provision I could return them with no restocking fee if my physical therapist didn’t approve of how they supported my feet. It...
by Rebecca Morgan | Apr 19, 2008 | Developing People, Management Training
I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I had two engagements, one speech for the Malaysia Association of Professional Speakers annual convention, where I spoke on “TurboTime: Maximizing Your Results...
