by Rebecca Morgan | Jul 24, 2007 | Management Training
In the last week, I’ve encountered three situations that have totally ignored the customer having a positive experience. Each one is an example of someone just doing what they have been told, without any thinking through of the implications for the customer. 1)...
by Rebecca Morgan | Jul 19, 2007 | Developing People
In today’s San José Mercury News, reporter Dean Takahashi shares what he learned on a recent Google tour. In addition to top wages and stock incentives, here’s what Google provides: Free haircuts Free on-site medical care Free gourmet food all day,...
by Rebecca Morgan | Jun 26, 2007 | Management Training
She stood at the entrance in her crisp uniform, greeting every arrival. The guests filed past into the hotel meeting room for the local radio and TV broadcasters annual awards banquets. She looked each person in the eye as they passed and said, “I hope you have...
by Rebecca Morgan | Jun 15, 2007 | Developing People, Management Training
Are you tired of training that creates no or minimal results? So am I! Which is why I stopped conducting training that I knew would yield nothing but a day off for the participants, no matter how effectively the material was presented. Most of the problems I’ve...
by Rebecca Morgan | Jun 12, 2007 | Developing People, Management Training
Join us for a free sample of the Managers Discussion Guide Program. This month’s module is: “Listening to Better Understand Your Customers” Thurs., June 14 2:00-2:30 pm Eastern 1:00-1:30 pm Central 12:00-12:30 pm Mountain 11:00-11:30 am Pacific...
