Great lessons from a “burger joint”

The line of hungry patrons waited patiently to place their order. The newly opened neighborhood burger establishment, Mojo Burger, had already created a buzz by their quality food and their top-notch service. But it wasn’t just that they served Meyer Natural...

Can your staff think?

Often times I find the staff of businesses don’t know how to think beyond pre-described processes. When they get a question outside the norm, they just seem to shut off their brain, resulting in either no sales where there could have been one, or elongating the...

Lessons from outdoor challenges

It is so easy to intellectualize about leadership, risk taking, and team communication when you are safely in an air-conditioned training room. So I decided to lead leadership retreats at the world-famous resort, Miraval, to integrate their outdoor challenges into my...