by Rebecca Morgan | Sep 21, 2012 | Customer Service
Most customer service people don’t really want to think they sell, so they resist it, despite your efforts. You may have heard me talk about this issue in one of my presentations. We know how to solve this problem in a webinar that customer service people will...
by Rebecca Morgan | Jul 23, 2012 | Customer Service
There’s no way to watch what each of your employees does. So you have no idea if some of them are actively refusing requests from potential customers that would be pure profit. I watched this concept in action this week. A friend and I ordered a shared limo...
by Rebecca Morgan | Jul 11, 2012 | Customer Service
I admit it, I’m jaded. My experiences with most government employees has been negative. Most of the ones I’ve encountered have had lackadaisical attitudes and full of “I can’t do that” verbiage, rather than seeing if they can find a...
by Rebecca Morgan | Jun 12, 2012 | Customer Service
There are always circumstances beyond your control. Coworkers who drop the ball. Suppliers who lose your order. Vendors who over-promise and under-deliver. So you learn to control what you can. What if you could manage better those who’s work you depend on? If...
by Rebecca Morgan | May 23, 2012 | Customer Service, Developing People
You may know the word “lagniappe” is a Cajun phrase for giving something extra. It can be a physical item or going out of your way for someone. If you want to stand out, you provide lagniappe, whether as a corporate employee, an entrepreneur, or as a...
by Rebecca Morgan | May 17, 2012 | Customer Service
When you’re in a foreign country, it’s comforting to know someone will look out for you, right? You want to have the peace of mind that someone you can trust will help you make plans and take care of your needs. Meet Dany Noun Rath of the wonderful Borei...
