by Rebecca Morgan | May 25, 2014 | Customer Service, Developing People
In my experience, lots of people say yes to things they never provide. Some people even volunteer to do something that never materializes. And they don’t even have the professionalism to get back to the person or group to whom they committed to tell them they...
by Rebecca Morgan | May 17, 2014 | Developing People
Augustus, almost age 4, decided to do a good deed. His family had a burgeoning orange tree so he asked his mom if he could set up an orange juice stand in front of the house. Being a supportive mom, Merritt said yes. Augustus said that we wanted to use the money to...
by Rebecca Morgan | Apr 26, 2014 | Developing People
While on a 10-hour layover in Hong Kong, I cooled my jets in the Cathay Pacific business class lounge. There are rarely kids in these lounges as families with kids don’t often travel in business class. But today there are 3 little ones ages 2-5 belonging to one...
by Rebecca Morgan | Mar 16, 2014 | Customer Service, Developing People
“Hello! What is your name?” the young man greeted me as I entered the facility. “I’m Rebecca.” “I’m Brian” he responded with a broad smile. “I’m glad to meet you Brian.” With that, he took me by the...
by Rebecca Morgan | Mar 7, 2014 | Developing People
I believe a fundamental human longing is for connection. Most of us get this need met through friends and family, and sometimes we look for connection through brief interactions with strangers. I guess I was wanting to connect with the elderly Japanese couple seated...
by Rebecca Morgan | Feb 17, 2014 | Developing People
Sometimes our friends and colleagues ask us for feedback. Other times we think our feedback will help them see a blind spot that we think they should know. But no matter if the input is asked for or not, we’re never quite sure how it will be received. I recently...
