by Rebecca Morgan | Jul 17, 2009 | Developing People, Management Training
I needed to have a document not only notarized, but “medallion-ized,” which only the manager or assistant manager can do at my credit union. I called the manager to make sure he’d be there when I arrived and we set a time to meet. I appeared at the...
by Rebecca Morgan | Jul 15, 2009 | Developing People, Management Training
Lightning Source lightens my load Lightning Source is a provider of short-run and print-on-demand book publishing for small publishers like me. I’d researched dozens of short-run printers for my latest books, and decided on Lightning Source because of the many...
by Rebecca Morgan | Jul 2, 2009 | Developing People
Tech support has been the bane of many companies. Watching their costs skyrocket, many began charging for tech support beyond a limited time frame. Many (most?) tried outsourcing to India and the Philippines, but some have pulled back to US-based support after their...
by Rebecca Morgan | Jun 18, 2009 | Developing People
Have you ever written the wrong word and got egg on your face? Ever tripped up your readers with fuzzy word choices that confuse them? Those who wrestle with words can find ourselves wondering if we’ve picked the right one. Is it compliment or complement? Waver...
by Rebecca Morgan | Jun 4, 2009 | Developing People
My friends at SupportIndustry.com are offering a free white paper, “Best Practices for Coaching Your Support Team to Handle Anything.” It provides a step-by-step game plan for solving your support agents’ worst nightmares, based on the author’s...
by Rebecca Morgan | May 30, 2009 | Developing People, Management Training
Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight (eBook) — This book is full of examples of superior customer service … and below par service. Following each example are questions to...
