by Rebecca Morgan | Jan 5, 2009 | Developing People
Their job is to prevent any contraband from entering the US. But did these Customs officials have to be so darned surly in the process? Some enforcement officers believe that they need to be human pit bulls and project an air that would have scofflaws cower. I beg to...
by Rebecca Morgan | Jul 30, 2008 | Developing People, Management Training
Are your staff putting themselves in your customers’ shoes, thinking through the customer experience? Does your staff help your customers save time, money and aggravation, rather than causing more of these? Twice recently, with two different reps at my travel...
by Rebecca Morgan | Apr 19, 2008 | Developing People, Management Training
I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I had two engagements, one speech for the Malaysia Association of Professional Speakers annual convention, where I spoke on “TurboTime: Maximizing Your Results...
by Rebecca Morgan | Feb 10, 2008 | Developing People
The last seminar in Singapore was for 90 cabin crew of Singapore Airlines. I’d flown from SFO to Singapore as well as to and from India on Singapore Airlines, so had scrutinized the staff and their service. I had plenty of examples to sprinkle in my presentation...
by Rebecca Morgan | Feb 3, 2008 | Developing People
In Singapore, I was honored to work with superb clients. Thanks to Philip Tan of Professional Sales & Marketing, I spoke to 700 financial advisors for a very large insurance company. Philip exemplified customer service and follow through, making sure the client...
by Rebecca Morgan | Feb 1, 2008 | Developing People
I spent all of January in Singapore and India, so got to observe lots of good and bad sales and service techniques. Two of the weeks were vacationing in India with 17 North American women, and two were working in Singapore. (I delivered ten presentations in 8 days....
