by Rebecca Morgan | May 30, 2009 | Developing People, Management Training
Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight (eBook) — This book is full of examples of superior customer service … and below par service. Following each example are questions to...
by Rebecca Morgan | May 9, 2009 | Developing People, Management Training
They were hungry for information on how to make their trainings more engaging. The 500 attendees at my session at the Singapore HR Summit were from a myriad of SE Asian industries. My session, “How to Enliven Training Using Gimmicks, Games and Gizmos”...
by Rebecca Morgan | May 4, 2009 | Developing People, Management Training
Last week I had the honor of conducting a 5-day leadership, communication and presentation skills course for 25 senior managers at Bank Islam Brunei Darussalam. The group was fabulous. They were hungry for information to be better leaders and communicators. They...
by Rebecca Morgan | Mar 1, 2009 | Developing People, Management Training
Now, more than ever before, you need to ensure every customer remains a happy customer, even when there is a problem. How your staff deal with problems and complaints will determine if that customer will return, buy more and/or tell others about their experience. My...
by Rebecca Morgan | Jan 16, 2009 | Developing People, Management Training
What makes a hotel 7-star? How do the hire and train staff to ensure service literally fit for kings? Dubai’s world-famous Burj Al Arab hotel holds the answers. Our guide, the gracious and delightful Jonathan Evans, Manager of Learning and Development, took...
by Rebecca Morgan | Jan 8, 2009 | Developing People, Management Training
Stellar employees highly value enhancing their skills. Studies show that professional development is a key factor in attracting and retaining top talent. So what do you do if your professional development budget is slashed? You get creative. And we’ll help....
