by Rebecca Morgan | Jul 30, 2008 | Developing People, Management Training
Are your staff putting themselves in your customers’ shoes, thinking through the customer experience? Does your staff help your customers save time, money and aggravation, rather than causing more of these? Twice recently, with two different reps at my travel...
by Rebecca Morgan | Apr 19, 2008 | Developing People, Management Training
I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I had two engagements, one speech for the Malaysia Association of Professional Speakers annual convention, where I spoke on “TurboTime: Maximizing Your Results...
by Rebecca Morgan | Oct 9, 2007 | Management Training
Would you like to generate positive buzz about your company this Halloween? Do something different this Halloween — sponsor Books For Treats in your area. What is Books For Treats? It’s a program that encourages you to give gently read children’s...
by Rebecca Morgan | Aug 27, 2007 | Developing People, Management Training
My friend Mike Robbins’ delivers amazing presentations using appreciation to deepen relationships at work and home. His book, Focus on the Good Stuff: The Power of Appreciation, is just published, and he’s doing a special drive to get on Amazon’s...
by Rebecca Morgan | Jul 24, 2007 | Management Training
In the last week, I’ve encountered three situations that have totally ignored the customer having a positive experience. Each one is an example of someone just doing what they have been told, without any thinking through of the implications for the customer. 1)...
by Rebecca Morgan | Jun 26, 2007 | Management Training
She stood at the entrance in her crisp uniform, greeting every arrival. The guests filed past into the hotel meeting room for the local radio and TV broadcasters annual awards banquets. She looked each person in the eye as they passed and said, “I hope you have...
